About the Company
Optum, a part of UnitedHealth Group, is a leading health services innovation company dedicated to helping people live healthier lives and making the health system work better for everyone. We combine technology, data, and expertise to improve care delivery, lower costs, and create a healthier future. Join a team committed to transforming healthcare through compassionate and efficient support.
Job Description
We are seeking a dedicated and empathetic Pharmacy Call Center Representative to join our remote team, specializing exclusively in chat support. This role focuses on assisting patients and healthcare providers with pharmacy-related inquiries, prescription statuses, benefit clarifications, and general information. This position does NOT involve dispensing medication; your primary focus will be providing excellent service through written communication, ensuring clarity and accuracy in every interaction. If you have a passion for helping others and strong written communication skills, this is an excellent opportunity to make a difference in healthcare from the comfort of your home.
Key Responsibilities
- Respond to incoming chat inquiries from patients, pharmacists, and healthcare providers regarding prescription services, medication orders, and pharmacy benefits.
- Provide clear, concise, and accurate information on prescription status, refill processes, prior authorizations, and general pharmacy questions.
- Navigate multiple systems and databases to research and resolve complex pharmacy-related issues.
- Document all customer interactions and resolutions accurately and thoroughly in the designated CRM system.
- Collaborate with internal teams to escalate unresolved issues and ensure timely follow-up.
- Maintain strict adherence to HIPAA guidelines and other privacy regulations.
- Participate in ongoing training and development to stay current with pharmacy policies and procedures.
- Meet or exceed established performance metrics for chat response times, quality, and customer satisfaction.
Required Skills
- Exceptional written communication and typing skills.
- Strong active listening and problem-solving abilities.
- Proficiency in navigating computer systems and multiple applications simultaneously.
- Ability to empathize with customers and de-escalate stressful situations.
- High school diploma or equivalent.
- Strong attention to detail and accuracy.
Preferred Qualifications
- Previous experience in a call center, customer service, or chat support role.
- Familiarity with medical terminology or pharmacy operations.
- Associate's degree or higher.
- Bilingual proficiency (especially Spanish) is a plus.
Perks & Benefits
- Comprehensive health, dental, and vision insurance.
- Paid Time Off (PTO) and company-paid holidays.
- 401(k) retirement plan with company match.
- Employee stock purchase plan.
- Tuition reimbursement and professional development opportunities.
- Employee assistance programs.
- Remote work setup support and resources.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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