About the Company
Teleperformance is a global leader in outsourced omnichannel customer experience management, serving companies around the world from various industries. We leverage advanced technology, deep industry expertise, and a passionate team to deliver exceptional customer interactions and business results. Join a company that values innovation, diversity, and professional growth, offering dynamic careers in a supportive global environment.
Job Description
We are seeking a highly motivated and detail-oriented Sales Support Specialist with a strong focus on Lead Management to join our remote team. In this critical role, you will be instrumental in supporting our sales initiatives by ensuring a robust and well-managed sales pipeline. You will be responsible for qualifying inbound leads, maintaining our CRM system, coordinating with the sales team, and facilitating a seamless transition from lead generation to client acquisition. This is a 100% remote position, offering flexibility and the opportunity to contribute to a global leader from the comfort of your home office.
Key Responsibilities
- Manage and qualify inbound sales leads, determining their potential fit and interest in Teleperformance services.
- Maintain accurate and up-to-date client and lead information within the CRM system (e.g., Salesforce).
- Coordinate and schedule meetings or demonstrations between qualified leads and the sales team.
- Support the sales team with administrative tasks, preparing presentations, and compiling reports.
- Monitor lead conversion rates and identify areas for process improvement.
- Collaborate closely with marketing and sales departments to ensure alignment on lead generation strategies.
- Provide exceptional support to ensure a smooth and efficient sales cycle.
Required Skills
- Proven experience with CRM software, preferably Salesforce.
- Excellent verbal and written communication skills.
- Strong organizational abilities and attention to detail.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Ability to work independently and manage time effectively in a remote setting.
- Demonstrated ability to qualify leads and understand sales processes.
Preferred Qualifications
- Bachelor’s degree in Business, Marketing, or a related field.
- Previous experience in a sales support, lead generation, or administrative role.
- Familiarity with sales methodologies and modern lead management techniques.
- Experience in the Business Process Outsourcing (BPO) or customer service industry.
- Basic data analysis and reporting skills.
Perks & Benefits
- 100% remote work flexibility.
- Comprehensive health, dental, and vision insurance.
- Generous paid time off and holidays.
- Opportunities for career advancement and professional development.
- Employee assistance program and wellness initiatives.
- 401(k) retirement plan with company match.
- A dynamic and supportive team culture.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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