About the Company
Concentrix is a global leader in customer experience (CX) solutions and technology, empowering the world’s best brands. With a presence in over 40 countries, we deliver fully integrated CX solutions, including customer lifecycle management, digital transformation, and business process outsourcing. Our Financial Services division specializes in optimizing back-office operations, ensuring efficiency, compliance, and client satisfaction for leading financial institutions worldwide. We are committed to fostering an inclusive culture where employees can thrive and make a tangible impact.
Job Description
We are seeking a detail-oriented and experienced Remote Billing & Collections Clerk to join our dynamic Financial Services team. This is a 100% remote position, offering the flexibility to work from your home office. In this role, you will be crucial in managing billing cycles, processing invoices, and ensuring timely collections to maintain healthy financial operations for our clients. The ideal candidate will possess strong organizational skills, excellent communication abilities, and a solid understanding of billing and collections procedures. You will work independently while collaborating with internal teams to resolve discrepancies and improve processes.
Key Responsibilities
- Process and generate invoices accurately and in a timely manner.
- Monitor accounts receivable to ensure timely payments.
- Perform collections activities via phone, email, and mail, adhering to company policies and regulations.
- Reconcile customer accounts, research and resolve billing discrepancies or issues.
- Communicate effectively with clients regarding their accounts and payment status.
- Prepare and distribute monthly statements and reports.
- Maintain accurate and up-to-date customer records and collection notes.
- Collaborate with internal departments (e.g., sales, customer service) to resolve client disputes.
- Assist with month-end closing procedures related to accounts receivable.
- Adhere to all financial regulations and internal compliance policies.
Required Skills
- Minimum 2 years of experience in billing, accounts receivable, or collections.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
- Strong data entry skills with a high degree of accuracy.
- Excellent verbal and written communication skills.
- Demonstrated ability to manage multiple tasks and prioritize effectively.
- Problem-solving skills and a strong attention to detail.
- Ability to work independently and as part of a remote team.
Preferred Qualifications
- Associate’s degree in Business Administration, Accounting, or a related field.
- Experience with major accounting software (e.g., SAP, Oracle, QuickBooks).
- Familiarity with financial services industry regulations and best practices.
- Proven track record of successfully reducing accounts receivable aging.
Perks & Benefits
- Comprehensive health, dental, and vision insurance.
- Paid time off and company holidays.
- 401(k) retirement plan with company match.
- Employee assistance program.
- Opportunities for professional development and career growth.
- Flexible 100% remote work environment.
- Home office stipend.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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