About the Company
The City of Oshawa is a dynamic and growing community dedicated to enhancing the quality of life for its residents. We are committed to fostering an inclusive, safe, and vibrant environment through effective governance, exceptional public services, and community-focused initiatives. Join our team and contribute to building a stronger Oshawa.
Job Description
The Community Support Aide, with a social focus, plays a vital role within our local government, directly assisting residents and supporting community programs. This position involves providing front-line assistance, connecting individuals with essential resources, and contributing to the successful implementation of social programs designed to improve community well-being. The ideal candidate will possess strong interpersonal skills, empathy, and a commitment to public service. This role requires a proactive approach to problem-solving and the ability to work collaboratively within a diverse team environment.
Key Responsibilities
- Provide direct support and information to residents seeking social services and community resources.
- Assist in the coordination and delivery of various community outreach programs and events.
- Maintain accurate records of resident interactions and program participation.
- Collaborate with internal departments and external agencies to ensure seamless service delivery.
- Identify resident needs and contribute to the development of responsive community initiatives.
- Handle inquiries and complaints with professionalism, referring complex issues to appropriate personnel.
- Prepare basic reports and summaries related to program activities and resident feedback.
- Adhere to all municipal policies and procedures, ensuring confidentiality and ethical conduct.
Required Skills
- Excellent verbal and written communication skills.
- Strong interpersonal and empathy skills.
- Ability to work effectively with diverse populations.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Demonstrated problem-solving abilities.
- Organizational and time management skills.
- Ability to maintain confidentiality.
Preferred Qualifications
- Post-secondary education in Social Work, Community Development, Public Administration, or a related field.
- Previous experience in a community support role or public service environment.
- Knowledge of local Oshawa and Durham Region community resources and social programs.
- Fluency in a second language relevant to Oshawa's diverse community.
- Valid Ontario Class G driver's license with a clean driving record.
Perks & Benefits
- Comprehensive health and dental benefits package.
- Defined benefit pension plan (OMERS).
- Generous paid time off and holidays.
- Opportunities for professional development and training.
- Supportive and collaborative work environment.
- Contribution to meaningful community impact.
- Employee assistance program.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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