About the Company
Enterprise Truck Rental is a division of Enterprise Holdings, a global leader in transportation solutions. With a vast network of locations, we provide a wide range of reliable commercial and personal use trucks. Our commitment to exceptional customer service and well-maintained vehicles has made us a trusted partner for businesses and individuals alike. We pride ourselves on fostering a dynamic and inclusive work environment where employees can grow and thrive.
Job Description
We are seeking a highly motivated and customer-focused individual to join our team as a Truck Rental Counter Agent in Rapid City, South Dakota. In this role, you will be the first point of contact for our customers, assisting them with their truck rental needs from start to finish. You will be responsible for providing excellent customer service, processing rentals and returns, explaining rental agreements, and ensuring a smooth and positive experience for every client. This position requires strong communication skills, attention to detail, and a commitment to upholding Enterprise Truck Rental’s high standards of service.
Key Responsibilities
- Greet customers warmly and assist them with all aspects of the truck rental process, including reservations, pickups, and returns.
- Accurately complete rental and return agreements, including verifying customer information, insurance details, and payment methods.
- Conduct vehicle walk-arounds with customers, documenting existing damage and explaining vehicle features.
- Educate customers on rental policies, safety procedures, and optional services such as insurance coverage.
- Handle customer inquiries, resolve issues, and address concerns in a professional and efficient manner.
- Process payments, manage cash and credit card transactions, and reconcile daily revenue.
- Maintain a clean and organized rental counter and office area.
- Assist with fleet management duties, including vehicle staging and light administrative tasks as needed.
- Promote a positive image of Enterprise Truck Rental through professional conduct and appearance.
Required Skills
- High School Diploma or equivalent.
- Minimum of 6 months experience in a customer service role.
- Excellent verbal and written communication skills.
- Proficiency with basic computer applications and point-of-sale systems.
- Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.
- Strong problem-solving and decision-making abilities.
- Valid driver's license with a clean driving record.
- Ability to lift up to 25 pounds and stand for extended periods.
Preferred Qualifications
- Prior experience in the automotive, rental, or hospitality industry.
- Associate's or Bachelor's degree in Business, Hospitality, or a related field.
- Knowledge of truck types and their uses.
- Experience with sales or upselling additional products/services.
Perks & Benefits
- Competitive hourly wage.
- Comprehensive health, dental, and vision insurance.
- Paid time off and holidays.
- 401(k) retirement plan with company match.
- Employee discount on rental vehicles.
- Opportunities for career growth and advancement within Enterprise Holdings.
- Employee Assistance Program.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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