About the Company
Mitie is a leading facilities management company in the UK, dedicated to delivering a wide range of services to clients across various sectors. We pride ourselves on innovation, efficiency, and a commitment to creating exceptional workplaces. Join our dynamic team and contribute to maintaining seamless operations for our diverse portfolio.
Job Description
We are seeking a proactive and organised Facilities Helpdesk Coordinator to join our team in Chapel Allerton, Leeds. In this crucial on-site role, you will be the first point of contact for all facilities-related queries and maintenance requests, ensuring efficient logging, tracking, and resolution of issues. Your excellent communication skills and ability to multitask will be vital in maintaining high service standards and supporting the smooth operation of our sites.
Key Responsibilities
- Log and manage all incoming facilities maintenance requests via phone, email, and internal systems.
- Prioritise and dispatch maintenance tickets to appropriate engineers or external contractors.
- Monitor the progress of ongoing maintenance tasks and provide regular updates to stakeholders.
- Coordinate schedules for planned preventative maintenance (PPM) and reactive repairs.
- Maintain accurate records within the Computer-Aided Facilities Management (CAFM) system.
- Escalate complex or urgent issues to the Facilities Manager when necessary.
- Generate reports on helpdesk activity and maintenance performance.
- Ensure compliance with health, safety, and environmental standards.
Required Skills
- Previous experience in a helpdesk, customer service, or administrative role.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Strong organisational and time management abilities.
- Ability to work effectively under pressure and prioritise tasks.
- Attention to detail and problem-solving aptitude.
Preferred Qualifications
- Experience with a CAFM system or similar ticketing software.
- Understanding of basic facilities management processes.
- NVQ Level 2 or 3 in Customer Service or Business Administration.
Perks & Benefits
- Competitive salary and pension scheme.
- 25 days annual leave plus bank holidays.
- Opportunity for professional development and training.
- Employee assistance programme.
- Discount schemes with major retailers.
- Supportive and collaborative team environment.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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