About the Company
IBM is a global technology and consulting company that innovates in artificial intelligence, cloud, data, and security. We are dedicated to bringing leading-edge solutions to our clients worldwide and fostering a culture of continuous learning and growth. Join our team in Raleigh and contribute to shaping the future of technology.
Job Description
Are you a proactive individual looking to kickstart your career in IT and AI support? IBM is offering an exciting remote internship opportunity for an AI Support Intern based in Raleigh, North Carolina. This entry-level role is perfect for someone eager to learn and contribute to cutting-edge AI technologies from the comfort of their home. You will gain hands-on experience in supporting AI platforms, troubleshooting issues, and collaborating with a global team. This is a unique chance to develop foundational IT skills within a world-renowned technology leader.
Key Responsibilities
- Provide first-line technical support for AI-powered applications and platforms, primarily through online channels.
- Assist users with common inquiries, basic troubleshooting, and guide them through self-service resources.
- Document support interactions and resolutions in a clear and concise manner.
- Escalate complex issues to senior support engineers, ensuring timely follow-up.
- Contribute to the creation and improvement of knowledge base articles and support documentation.
- Participate in team meetings and training sessions to enhance AI product knowledge and support skills.
Required Skills
- Basic understanding of computer systems and common software applications.
- Excellent written and verbal communication skills.
- Strong problem-solving abilities and a keen attention to detail.
- Ability to work independently and manage time effectively in a remote environment.
- Proficiency with standard office software (e.g., Microsoft Office Suite, Google Workspace).
Preferred Qualifications
- Currently pursuing or recently completed a degree/certificate in Information Technology, Computer Science, or a related field.
- Familiarity with AI concepts or machine learning basics is a plus.
- Previous experience in a customer service or support role (even non-technical).
- Experience with ticketing systems or CRM software.
Perks & Benefits
- Flexible remote work environment.
- Mentorship from experienced IT and AI professionals.
- Opportunity to work on real-world AI projects.
- Access to IBM's extensive learning and development resources.
- Potential for future full-time employment.
- Contribution to a globally recognized technology leader.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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