About the Company
Lainston House is a magnificent 17th-century country house hotel, set in 63 acres of beautiful parkland, just outside Winchester. Part of the Exclusive Collection, we pride ourselves on delivering exceptional, personalised service and unforgettable experiences for our guests, from fine dining to outdoor pursuits and luxurious stays. Our commitment to excellence extends to our team, fostering a supportive and rewarding work environment.
Job Description
We are seeking a dedicated and enthusiastic Hotel Porter to join our welcoming team at Lainston House. This is an incredible opportunity for someone passionate about hospitality, looking to begin or further their career in a prestigious country house setting. As a Hotel Porter, you will be one of the first and last points of contact for our guests, assisting with their arrivals, departures, and various needs throughout their stay. You will play a crucial role in ensuring a seamless and memorable experience for everyone who walks through our doors. We offer staff housing for this regional role, making it an ideal position for those looking to relocate or seeking convenient accommodation within our beautiful Hampshire estate.
Key Responsibilities
- Warmly welcome guests upon arrival, assisting promptly with luggage and parking services.
- Escort guests to their rooms, providing comprehensive information about hotel facilities, services, and local attractions.
- Efficiently assist with guest check-in and check-out procedures, ensuring a smooth transition.
- Handle guest inquiries and requests with professionalism and courtesy, resolving issues promptly or escalating as appropriate.
- Deliver newspapers, mail, room service, and other items to guest rooms in a timely manner.
- Maintain the impeccable cleanliness and presentation of the hotel lobby, entrance, public areas, and guest corridors.
- Assist with the accurate setup and efficient breakdown of meeting rooms and event spaces as required by the events team.
- Provide accurate local area information and tailored recommendations to enhance guest experiences.
- Support other hotel departments, including reception, housekeeping, and F&B, as needed to ensure smooth operational flow.
- Adhere strictly to all health and safety regulations and hotel policies to ensure a safe environment for guests and staff.
Required Skills
- Excellent customer service and interpersonal skills with a friendly and approachable demeanour.
- A positive, can-do attitude and a proactive approach to guest needs and tasks.
- Ability to work effectively both independently and collaboratively as part of a dedicated team.
- Good communication skills, both verbal and written, with fluency in English.
- Physical fitness and the ability to lift and carry luggage comfortably.
- Flexibility to work various shifts, including evenings, weekends, and holidays, as per the hotel's operational needs.
- A genuine passion for hospitality and a desire to deliver exceptional service.
Preferred Qualifications
- Previous experience in a hotel or customer service role is advantageous but not essential, as comprehensive training will be provided.
- A full, clean UK driving licence would be beneficial for occasional parking assistance or guest transport.
- Knowledge of the local Winchester area and surrounding Hampshire attractions.
Perks & Benefits
- On-site staff housing available to ensure a convenient commute and comfortable living.
- Competitive salary and participation in our service charge scheme.
- Delicious meals provided while on duty.
- Full uniform provided and professionally laundered.
- Comprehensive training and continuous professional development opportunities.
- Generous staff discounts across all Exclusive Collection properties, including stays and dining.
- Access to our Employee Assistance Programme for health and wellbeing support.
- Opportunity to work in a stunning historic location amidst beautiful countryside.
- A supportive and friendly team environment.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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