About the Company
British Gas, part of Centrica, is one of the UK’s leading energy and home services providers. With millions of customers, we’re dedicated to delivering essential energy and innovative solutions for homes and businesses across the country. We pride ourselves on customer service, pioneering new technologies, and fostering a supportive, dynamic work environment where talent can thrive.
Job Description
Are you a confident communicator with a passion for sales and a desire to earn significant commission? British Gas is looking for enthusiastic Telesales Advisors to join our vibrant team in Birmingham. This is an exciting opportunity to connect with customers, understand their energy and home service needs, and offer tailored solutions. We value a positive attitude and strong work ethic, and in return, we offer comprehensive training, a supportive team, and a lucrative commission structure. If you’re driven, enjoy a fun and fast-paced environment, and want to kickstart a rewarding career, we want to hear from you!
Key Responsibilities
- Proactively engage with potential and existing customers over the phone to discuss energy plans and home services.
- Identify customer needs and offer suitable products and services, ensuring a clear understanding of benefits and terms.
- Achieve and exceed daily and weekly sales targets and key performance indicators.
- Maintain accurate and detailed records of all customer interactions and sales.
- Adhere to all company policies, procedures, and regulatory guidelines.
- Collaborate with team members and sales managers to share best practices and drive collective success.
- Participate in ongoing training and development programs to enhance sales skills and product knowledge.
Required Skills
- Excellent verbal communication and active listening skills.
- Strong persuasive and negotiation abilities.
- Resilience and a positive attitude, even in challenging situations.
- Basic computer literacy and ability to navigate CRM systems.
- Ability to work effectively in a target-driven environment.
- Enthusiasm for learning and developing new sales techniques.
Preferred Qualifications
- Previous experience in a sales, customer service, or call centre role.
- Familiarity with the energy or utility sector.
- A proven track record of meeting or exceeding targets.
- GCSEs (or equivalent) in English and Maths.
Perks & Benefits
- Competitive base salary with uncapped commission potential.
- Comprehensive paid training program.
- Generous employee discounts on British Gas products and services.
- 25 days annual leave plus bank holidays.
- Career progression opportunities within a large national company.
- Vibrant and supportive team culture with regular social events.
- Pension scheme.
- Access to employee assistance program.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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