About the Company
Teleperformance is a global leader in digitally integrated business services, connecting the biggest and most respected brands in the world with their customers. We are committed to providing outstanding customer experience across all channels, driven by technology, data analytics, and a passionate team. With operations in numerous countries, Teleperformance is an employer of choice for individuals looking to start or grow their careers in customer service and business process outsourcing.
Job Description
Are you a recent high school graduate looking to kickstart your career? Teleperformance invites you to join our Freshers Program in Stockton! This is an exceptional entry-level opportunity designed for motivated individuals eager to learn and grow in a dynamic customer service environment. We believe in nurturing talent and providing the tools and training you need to succeed. If you have a high school diploma and a passion for helping people, we want to hear from you!
Key Responsibilities
- Participate actively in comprehensive training sessions to understand product knowledge, customer service best practices, and system navigation.
- Handle inbound customer inquiries via phone, email, or chat in a professional and efficient manner.
- Provide accurate information and solutions to customer questions and concerns.
- Document customer interactions and resolutions accurately in the system.
- Collaborate with team members and supervisors to continuously improve service delivery.
- Adhere to company policies, procedures, and quality standards.
Required Skills
- High School Diploma or GED.
- Excellent verbal and written communication skills in English.
- Basic computer proficiency and ability to navigate multiple applications.
- Strong listening skills and empathy towards customer needs.
- Ability to work in a fast-paced and team-oriented environment.
- Punctual and reliable attendance.
Preferred Qualifications
- Previous experience in a customer-facing role (e.g., retail, food service) is a plus, but not required.
- Familiarity with CRM software or customer service platforms.
- Ability to speak multiple languages (e.g., Spanish) is an advantage.
Perks & Benefits
- Comprehensive paid training program.
- Competitive salary and performance incentives.
- Health, dental, and vision insurance.
- Paid time off and holiday pay.
- Opportunities for career advancement and professional development.
- Employee assistance program.
- Positive and supportive work environment.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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