About the Company
Teleperformance is a global leader in digitally integrated business services, providing customer care, technical support, debt collection, social media, and other services. With a presence in over 88 countries and a team of more than 420,000 employees, we connect the biggest and most respected brands in the world with their customers. We are committed to fostering a diverse and inclusive environment where every employee can thrive and grow their career.
Job Description
Are you a recent high school graduate eager to kickstart your career? Teleperformance invites enthusiastic and driven individuals to join our Freshers Program in New Port Richey, Florida. This entry-level opportunity is perfect for those with a high school diploma who are looking to gain valuable experience in a dynamic and supportive environment. We provide comprehensive training, mentorship, and a clear path for professional growth. If you have excellent communication skills, a positive attitude, and a desire to learn, we want to hear from you! Join our team and become the voice of leading brands, delivering exceptional customer experiences.
Key Responsibilities
- Participate actively in all training sessions to develop a strong understanding of products, services, and customer interaction best practices.
- Handle inbound and outbound customer inquiries with professionalism and empathy, providing accurate information and solutions.
- Document customer interactions clearly and concisely in the company's CRM system.
- Collaborate with team members and supervisors to continuously improve performance and customer satisfaction.
- Adhere to company policies and procedures, ensuring data privacy and security.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
Required Skills
- High School Diploma or equivalent.
- Excellent verbal and written communication skills in English.
- Basic computer proficiency and ability to navigate multiple systems.
- Strong listening skills and ability to empathize with customers.
- Problem-solving aptitude and a proactive approach to challenges.
- Ability to work effectively in a fast-paced team environment.
- Reliable and punctual with a strong work ethic.
Preferred Qualifications
- Previous experience in a customer service, retail, or hospitality setting (even informal or volunteer).
- Familiarity with CRM software or similar customer management tools.
- Bilingual proficiency (e.g., English and Spanish) is a plus.
- Demonstrated ability to learn new systems and processes quickly.
Perks & Benefits
- Comprehensive paid training program.
- Opportunities for career advancement and professional development.
- Competitive hourly wages with performance incentives.
- Health, dental, and vision insurance benefits.
- Paid time off and holiday pay.
- Employee assistance program.
- A vibrant, supportive, and inclusive work culture.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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