About the Company
Concentrix is a leading global provider of customer experience (CX) solutions and technology, driving customer engagement and business performance for many of the world’s best brands. We are committed to making a difference in the lives of our people, our clients, and the communities we serve. As a company dedicated to innovation and excellence, Concentrix empowers a diverse workforce to deliver exceptional results from anywhere.
Job Description
We are seeking a highly detail-oriented and efficient Sales Call Transcriber with a strong focus on Lead Management to join our remote team. In this 100% remote role, you will be responsible for accurately transcribing sales calls, identifying key information, and inputting relevant data into our CRM system to support lead qualification and follow-up processes. Your work will directly contribute to the effectiveness of our sales and lead management strategies, ensuring that valuable insights are captured and actioned promptly. This role requires exceptional listening skills, speed, accuracy, and a solid understanding of sales processes.
Key Responsibilities
- Accurately transcribe sales calls, converting spoken dialogue into written text.
- Identify and extract critical information from calls, including customer needs, pain points, decision-makers, timelines, and competitive mentions.
- Categorize and tag call content based on predefined criteria to facilitate lead scoring and routing.
- Update and maintain CRM records with detailed and accurate information derived from sales calls.
- Collaborate closely with sales and lead generation teams to ensure timely and effective lead follow-up.
- Ensure data integrity and consistency across all transcribed records and CRM entries.
- Provide regular reports on transcription volume, accuracy, and insights gathered from calls.
- Contribute to the continuous improvement of transcription processes and lead management workflows.
Required Skills
- Exceptional listening comprehension and attention to detail.
- Proven ability to transcribe spoken language accurately and quickly.
- High level of proficiency in data entry and CRM software (e.g., Salesforce, HubSpot).
- Strong understanding of sales terminology and lead management principles.
- Excellent written communication skills in English.
- Ability to work independently and manage time effectively in a remote environment.
- Proficient in using productivity tools and collaborative platforms.
Preferred Qualifications
- Previous experience in a transcription, data entry, or administrative role within a sales or customer service environment.
- Familiarity with sales automation tools and technologies.
- Experience with quality assurance processes for data accuracy.
- A keen interest in sales operations and improving efficiency.
Perks & Benefits
- 100% remote work flexibility.
- Comprehensive health, dental, and vision insurance plans.
- Paid time off and company holidays.
- Opportunities for professional development and career growth.
- Access to cutting-edge transcription and CRM technologies.
- Supportive and collaborative team environment.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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