About the Company
Marston’s is one of the UK’s leading pub and restaurant companies, operating over 1,400 pubs and bars across the country. With a rich heritage spanning over 180 years, we are passionate about creating memorable experiences for our guests, offering a diverse range of food and drink in welcoming environments. We believe in investing in our people, fostering a culture of growth, collaboration, and exceptional service.
Job Description
We are seeking an experienced and dynamic Restaurant General Manager to lead one of our bustling establishments in Neath. The successful candidate will be a true hospitality professional, passionate about delivering outstanding customer service, driving sales, and developing a high-performing team. This role requires a hands-on leader who can manage all aspects of restaurant operations, from financial performance to staff training and customer satisfaction. You will be instrumental in maintaining Marston’s high standards and ensuring our guests enjoy an exceptional dining experience.
Key Responsibilities
- Oversee all daily restaurant operations, ensuring smooth and efficient service delivery.
- Lead, motivate, and develop a dedicated team, fostering a positive and productive work environment.
- Manage financial performance, including budgeting, forecasting, and cost control, to achieve targets.
- Ensure compliance with all health, safety, and hygiene regulations.
- Maintain high standards of food quality, presentation, and service.
- Handle customer feedback and resolve issues professionally and efficiently.
- Implement local marketing initiatives to drive footfall and sales.
- Manage inventory, ordering, and stock rotation to minimize waste.
- Conduct regular staff meetings, appraisals, and training sessions.
Required Skills
- Minimum of 5 years of experience as a General Manager or Assistant General Manager in a high-volume restaurant or pub environment.
- Proven track record of achieving sales targets and managing budgets.
- Strong leadership and team management skills.
- Excellent customer service and communication abilities.
- In-depth knowledge of food safety and hygiene regulations.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Proficiency in restaurant management software and POS systems.
Preferred Qualifications
- Relevant hospitality management qualification (e.g., NVQ Level 4 or above).
- Experience with Marston's or a similar large pub/restaurant chain.
- Personal Licence Holder.
Perks & Benefits
- Competitive salary and performance-related bonus scheme.
- 28 days holiday (inclusive of bank holidays).
- Comprehensive training and development programs.
- Opportunity for career progression within a large, established company.
- Staff discount across Marston's venues.
- Pension scheme.
- Access to an employee assistance program.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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