About the Company
Zendesk is a service-first CRM company that builds software designed to improve customer relationships. We empower organizations to understand their customers better and to make communication easier. With innovative products and a global reach, Zendesk helps millions of companies worldwide deliver exceptional customer experiences.
Job Description
Join Zendesk as a Remote AI Chatbot Moderator and play a crucial role in enhancing our AI-powered customer service solutions. This position focuses entirely on text-based moderation, ensuring the quality, accuracy, and brand alignment of our AI chatbot interactions. You will be responsible for reviewing, optimizing, and training AI responses without any phone work, providing critical support for our digital customer engagement strategies. This is a 100% remote opportunity for individuals based in the USA.
Key Responsibilities
- Review and moderate AI chatbot conversations to ensure adherence to brand guidelines, accuracy, and tone.
- Identify areas for AI improvement and provide structured feedback to enhance chatbot performance and learning.
- Create and refine content for AI chatbot responses, including FAQs, automated replies, and conversational flows.
- Analyze chatbot performance metrics and contribute insights for optimization strategies.
- Collaborate with AI development and content teams to implement improvements and new features.
- Stay informed on best practices in AI moderation and customer service trends.
- Maintain a high level of quality and consistency in all moderated interactions.
Required Skills
- Exceptional written communication and grammar skills in English.
- Strong attention to detail and ability to identify subtle nuances in language.
- Proficiency in using digital communication tools and platforms.
- Ability to work independently and manage time effectively in a remote environment.
- Strong problem-solving skills and a proactive approach to identifying and resolving issues.
- Comfortable working with AI technologies and learning new systems quickly.
- Ability to maintain confidentiality and handle sensitive information appropriately.
Preferred Qualifications
- Previous experience in content moderation, technical writing, or customer service (text-based).
- Familiarity with AI/ML concepts or chatbot platforms.
- Experience with Zendesk or similar customer service software.
- Bachelor's degree in Communications, English, Marketing, or a related field.
Perks & Benefits
- Comprehensive health, dental, and vision insurance.
- Flexible paid time off and company holidays.
- 401(k) retirement plan with company match.
- Opportunities for professional development and career growth.
- Stipend for home office setup and internet.
- Employee assistance program.
- Remote-first work culture and supportive team environment.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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