About the Company
Kaiser Permanente is one of America’s leading not-for-profit health plans and a trusted name in integrated healthcare. With a commitment to total health, we serve millions of members across the nation, providing comprehensive medical care, health education, and innovative wellness programs. Our West Covina facility is a cornerstone of our regional services, dedicated to delivering high-quality, patient-centered care and fostering a healthy community.
Job Description
We are seeking an enthusiastic and reliable Receptionist to join our team, specifically for weekend “Warrior” shifts at our West Covina facility. This pivotal role is perfect for someone who thrives in a fast-paced environment and is dedicated to providing exceptional service during critical weekend hours. As the first point of contact for many patients and visitors, you will play a crucial role in ensuring a smooth, welcoming, and efficient experience. Your strong organizational skills and compassionate demeanor will be essential in managing inquiries, scheduling appointments, and maintaining the flow of our busy weekend operations.
Key Responsibilities
- Warmly greet and welcome patients and visitors, providing an outstanding first impression.
- Answer multi-line phone systems, direct calls, and take accurate messages with professionalism and efficiency.
- Schedule, confirm, and manage patient appointments using our electronic health record system.
- Verify patient insurance information and collect co-pays or payments as required.
- Maintain a tidy and organized reception area, ensuring a professional and welcoming environment.
- Handle incoming and outgoing mail, faxes, and other correspondence.
- Assist with various administrative tasks, including data entry, filing, and record keeping.
- Address patient inquiries and resolve issues promptly and courteously, escalating when necessary.
- Adhere to all HIPAA regulations and maintain strict patient confidentiality.
Required Skills
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Strong organizational and multitasking abilities.
- Exceptional interpersonal skills and a customer-service-oriented approach.
- Ability to remain calm and professional under pressure.
- High school diploma or equivalent.
Preferred Qualifications
- Previous experience in a medical office or healthcare setting.
- Familiarity with electronic health record (EHR) systems.
- Bilingual proficiency (English and Spanish) is a significant plus.
- Associate's degree or certification in medical office administration.
Perks & Benefits
- Competitive weekend shift pay.
- Comprehensive medical, dental, and vision insurance options (for eligible part-time employees).
- Paid time off and holiday pay opportunities.
- Retirement savings plan with company match.
- Opportunities for professional development and internal advancement.
- Employee wellness programs and discounts.
- Supportive and collaborative team environment.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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