About the Company
The Angel Hotel is a historic and iconic hotel nestled in the heart of Bury St Edmunds, Suffolk. With a rich heritage and a reputation for exceptional service, we offer guests a unique blend of timeless elegance and modern comforts. Our commitment to creating memorable experiences extends to our dedicated team, who are the cornerstone of our success. Join us and become part of a legacy of hospitality excellence.
Job Description
We are seeking a reliable and proactive Part-time Night Porter to join our team, working two nights per week. This role is perfect for someone looking to earn ‘extra cash’ and contribute to the smooth operation of our prestigious hotel during the quieter hours. As a Night Porter, you will be crucial in ensuring the safety, security, and comfort of our guests, as well as handling various operational tasks throughout the night. If you’re a night owl with a strong sense of responsibility and a friendly demeanor, we encourage you to apply.
Key Responsibilities
- Conduct regular security checks and patrols of the premises, ensuring all areas are secure.
- Respond promptly and courteously to guest requests, inquiries, and emergencies.
- Assist guests with luggage and room service deliveries when required.
- Handle late check-ins and early check-outs efficiently.
- Prepare meeting rooms or public areas for the following day's activities.
- Undertake light cleaning duties in public areas.
- Monitor CCTV systems and fire alarm panels, responding to any alerts.
- Complete administrative tasks and reports as required.
- Maintain a calm and welcoming atmosphere for all guests.
Required Skills
- Excellent communication and interpersonal skills.
- A strong sense of responsibility and reliability.
- Ability to work independently and manage time effectively.
- Basic computer proficiency for administrative tasks.
- A proactive approach to problem-solving.
- A friendly and helpful disposition.
Preferred Qualifications
- Previous experience in a hospitality or customer service role.
- Basic First Aid certification.
- Knowledge of local area attractions and services.
Perks & Benefits
- Competitive hourly wage.
- Opportunity to work in a historic and reputable hotel.
- Comprehensive training provided.
- Staff discounts on hotel services.
- Uniform provided.
- Contribution to a supportive and friendly team environment.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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