About the Company
Norwich Castle Museum & Art Gallery is one of the city’s most iconic landmarks, a magnificent Norman castle housing a diverse collection of art, archaeology, and natural history. We are dedicated to preserving and sharing the rich heritage of Norfolk and beyond, offering engaging experiences for visitors of all ages through our exhibitions, educational programs, and events. Join our team and be part of a vibrant institution that connects the past with the present.
Job Description
We are seeking an enthusiastic and vigilant Museum Attendant to join our dedicated team at Norwich Castle Museum & Art Gallery. In this essential role, you will be the welcoming face of our institution, ensuring a safe, enjoyable, and informative experience for all visitors while safeguarding our priceless collections. This is a crucial position for anyone passionate about cultural heritage and customer service.
Key Responsibilities
- Warmly greet and welcome all visitors to the museum, providing initial orientation and assistance.
- Monitor exhibition spaces to ensure the security of exhibits and the safety of visitors.
- Provide general information about the museum, current exhibitions, facilities, and local attractions.
- Respond calmly and effectively to visitor inquiries, complaints, and emergencies, including first aid incidents.
- Enforce museum policies and guidelines to ensure a respectful and pleasant environment for everyone.
- Assist with the opening and closing procedures of the museum and specific galleries.
- Conduct regular patrols to identify and report any maintenance, security, or safety issues.
- Support educational programs and special events as required.
Required Skills
- Excellent customer service and interpersonal skills.
- Strong communication skills, both verbal and written.
- A vigilant and proactive approach to security and safety.
- Ability to remain calm and professional in busy or challenging situations.
- Basic IT literacy for ticketing systems and information access.
- Ability to work effectively both independently and as part of a team.
- Flexibility to work weekends, holidays, and occasional evenings.
Preferred Qualifications
- Previous experience in a museum, gallery, heritage site, or customer-facing role.
- First Aid qualification.
- Knowledge of Norwich Castle's history or collections.
- Fluency in additional languages.
Perks & Benefits
- Generous pension scheme.
- Free entry to all local authority museums and attractions.
- Discounts at the museum shop and cafe.
- Opportunities for professional development and training.
- A dynamic and inspiring work environment.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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