About the Company
Redstone Federal Credit Union is a leading financial institution dedicated to serving our members and the community with integrity and excellence. With a rich history spanning over 65 years, we are committed to fostering a supportive and collaborative work environment where employees can thrive. We believe in providing exceptional service while maintaining a friendly, low-stress atmosphere for both our members and our team.
Job Description
Join Redstone Federal Credit Union as a Member Service Representative in our Huntsville branch! We’re looking for an enthusiastic and compassionate individual to be the first point of contact for our valued members. In this friendly, low-stress environment, you’ll assist members with their banking needs, answer inquiries, and provide information on our products and services. If you enjoy helping people, have excellent communication skills, and are looking for a supportive workplace, we encourage you to apply. This role offers an opportunity to build a career in financial services within a team that truly cares.
Key Responsibilities
- Greet members warmly and provide exceptional customer service in person and over the phone.
- Assist members with account inquiries, transactions, and problem resolution.
- Open new accounts and process loan applications, ensuring accuracy and compliance.
- Educate members on credit union products and services that meet their financial needs.
- Maintain up-to-date knowledge of all credit union policies, procedures, and regulations.
- Process cash and check transactions accurately and efficiently.
- Resolve member complaints and issues with empathy and professionalism.
- Collaborate with team members to ensure a cohesive and positive branch environment.
Required Skills
- Excellent interpersonal and communication skills.
- Strong customer service orientation with a desire to help others.
- Ability to handle sensitive information with discretion and confidentiality.
- Basic computer proficiency and ability to learn new software.
- Strong attention to detail and accuracy in cash handling and data entry.
- Ability to work effectively in a team-oriented environment.
Preferred Qualifications
- Previous experience in a financial institution or customer service role.
- High School Diploma or GED.
- Familiarity with banking software and CRM systems.
- Knowledge of credit union products and services.
Perks & Benefits
- Competitive hourly wage with opportunities for advancement.
- Comprehensive health, dental, and vision insurance.
- Paid time off and holidays.
- 401(k) retirement plan with company match.
- Life and disability insurance.
- Employee assistance program.
- Tuition reimbursement.
- Wellness programs and employee discounts.
- Friendly and supportive work environment.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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