About the Company
Hilton Hotels & Resorts is a leading global hospitality company with a portfolio of 18 world-class brands comprising more than 6,100 properties with more than 971,000 rooms, in 118 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed more than 3 billion guests in its 100-year history. Hilton is consistently recognised as a top employer worldwide, committed to creating a vibrant, inclusive environment for all Team Members.
Job Description
Join our esteemed team at Hilton Hotels & Resorts as a Hotel Porter, where you’ll be an essential part of creating an exceptional guest experience. This role is perfect for individuals who are passionate about hospitality, possess a friendly demeanor, and are eager to grow within a world-renowned hotel brand. We value our team members and offer regular performance reviews with clear pathways for salary increases, ensuring your dedication and hard work are consistently recognised and rewarded.
Key Responsibilities
- Warmly greet all guests upon arrival and departure, offering assistance with luggage.
- Safely transport guest luggage to and from rooms, ensuring prompt and careful handling.
- Provide accurate information about hotel services, facilities, and local attractions.
- Assist guests with inquiries and resolve minor issues efficiently and courteously.
- Maintain the cleanliness and tidiness of the hotel lobby, entrance, and luggage storage areas.
- Support the front desk and concierge teams with various tasks as needed.
- Operate hotel vehicles (e.g., trolleys, golf carts) safely when required.
- Adhere to all hotel security and safety procedures.
- Actively participate in performance reviews and development opportunities.
Required Skills
- Excellent communication and interpersonal skills.
- A strong commitment to providing exceptional guest service.
- Ability to work effectively both independently and as part of a team.
- Physical stamina to lift and carry luggage and stand for extended periods.
- Professional appearance and demeanor.
- Fluency in English.
Preferred Qualifications
- Previous experience in a customer service or hospitality role.
- Knowledge of local area attractions and transportation.
- Basic computer skills.
Perks & Benefits
- Competitive salary with regular performance reviews and opportunities for raises.
- Comprehensive health and wellness benefits.
- Generous paid time off.
- Team Member travel programme (discounted hotel stays worldwide).
- Opportunities for career development and advancement within Hilton.
- Access to a variety of learning and development resources.
- Complimentary meals during shifts.
- Pension scheme.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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