About the Company
The Grand Hotel, Eastbourne is a luxurious 5-star hotel often referred to as ‘The White Palace’. With a prime seafront location, it offers exceptional service, elegant accommodation, and fine dining, attracting guests seeking a memorable experience. It has a rich history and is known for its timeless charm and commitment to excellence in hospitality.
Job Description
We are seeking a dedicated and enthusiastic Hotel Porter to join our prestigious team at The Grand Hotel, Eastbourne. As a Hotel Porter, you will be the welcoming face of our establishment, assisting guests with luggage, parking, and general inquiries, ensuring a seamless and exceptional stay from arrival to departure. This role is crucial in upholding our reputation for outstanding service and creating lasting positive impressions. If you possess a friendly demeanor, a strong work ethic, and a desire to deliver the highest standards of hospitality, we encourage you to apply.
Key Responsibilities
- Warmly greeting guests upon arrival and assisting with luggage handling.
- Escorting guests to their rooms and familiarizing them with hotel facilities.
- Assisting with guest requests, including directions, local information, and transportation.
- Managing the efficient flow of traffic at the hotel entrance and assisting with valet parking when required.
- Maintaining cleanliness and tidiness of the hotel lobby, entrance, and luggage storage areas.
- Delivering newspapers, mail, and other items to guest rooms.
- Supporting other hotel departments as needed, ensuring a smooth operation.
- Ensuring the security of guest belongings and hotel property.
Required Skills
- Excellent communication and interpersonal skills.
- A friendly, professional, and welcoming demeanor.
- Ability to work effectively in a fast-paced environment.
- Strong physical stamina and ability to lift and carry luggage.
- Attention to detail and a proactive approach to guest service.
- Reliability and punctuality.
- Ability to work flexible hours, including evenings, weekends, and holidays.
Preferred Qualifications
- Previous experience in a hotel or customer service role.
- Knowledge of Eastbourne and local attractions.
- A valid UK driving license (for valet parking assistance, if required).
Perks & Benefits
- Competitive hourly wage plus service charge.
- Opportunities for career progression within a luxury hotel group.
- Staff meals provided whilst on duty.
- Uniform provided.
- Discounted rates on hotel stays and services across our portfolio.
- Comprehensive training and development programs.
- A supportive and friendly working environment.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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