About the Company
The Queens Hotel Cheltenham, part of the prestigious MGallery Hotel Collection, stands as an iconic landmark in the heart of Cheltenham, Gloucestershire. With a rich history dating back to 1838, our elegant hotel offers a blend of Victorian grandeur and contemporary luxury. We pride ourselves on delivering impeccable service, creating unforgettable experiences for our guests, and maintaining our reputation as a premier destination for leisure and business travelers alike. Join our dedicated team and contribute to a legacy of excellence.
Job Description
We are seeking a welcoming and diligent Hotel Bell Porter to join our esteemed team at The Queens Hotel Cheltenham. As a Bell Porter, you will be the first and last point of contact for our guests, playing a crucial role in shaping their experience from arrival to departure. This role requires a friendly demeanor, excellent customer service skills, and the ability to assist guests with their luggage and provide local information. You will be an integral part of our front-of-house operations, ensuring every guest receives a warm welcome and efficient service in our iconic boutique setting. A uniform will be provided.
Key Responsibilities
- Greet all guests upon arrival and departure with a warm and professional welcome.
- Assist guests efficiently with their luggage, carrying it to and from their rooms.
- Escort guests to their rooms, providing an overview of hotel facilities and services.
- Provide accurate and helpful information about the hotel, local attractions, dining, and transportation.
- Handle guest inquiries and requests promptly and courteously, escalating issues as needed.
- Assist with valeting services, including parking and retrieving guest vehicles (if applicable, with proper license).
- Maintain a tidy and welcoming hotel entrance and lobby area.
- Liaise effectively with other hotel departments to ensure seamless guest service.
- Perform various errands for guests as requested, upholding the hotel's high standards of service.
- Adhere to all safety and security procedures of the hotel.
Required Skills
- Exceptional customer service and interpersonal skills.
- Ability to communicate clearly and professionally in English, both verbally and in writing.
- Strong physical stamina and the ability to lift and carry heavy luggage.
- Professional and well-groomed appearance.
- Reliability and a strong work ethic.
- Ability to work effectively both independently and as part of a team.
- Flexibility to work shifts, including weekends and public holidays.
Preferred Qualifications
- Previous experience in a similar role within a hotel or hospitality environment.
- Good knowledge of Cheltenham and the surrounding Gloucestershire area.
- A valid UK driving license is a plus for assisting with valet parking.
Perks & Benefits
- Competitive salary and gratuities.
- Provided uniform and laundry service.
- Opportunities for career development and training within a luxury hotel group.
- Employee discounts on hotel stays and dining within the MGallery collection.
- Complimentary meals during shifts.
- A supportive and dynamic work environment in an iconic boutique hotel.
- Access to employee assistance programs.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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