About the Company
Hilton is a leading global hospitality company with a portfolio of 19 world-class brands comprising more than 7,000 properties and 1.1 million rooms, in 123 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed more than 3 billion guests in its more than 100-year history. Hilton is consistently recognized as a top workplace, and we are committed to providing exceptional experiences for our guests and our Team Members.
Job Description
We are seeking an experienced and dynamic Front Office / Reception Manager to lead our front office team at our esteemed property in Jackson, Mississippi. This role is crucial for ensuring exceptional guest experiences from arrival to departure. The ideal candidate will be a charismatic leader with a strong background in hospitality operations, excellent problem-solving skills, and a passion for service excellence. This position comes with relocation assistance for the right candidate.
Key Responsibilities
- Oversee all front office operations, including reception, concierge, and guest services.
- Lead, train, and mentor a team of front office staff, fostering a positive and productive work environment.
- Manage guest complaints and ensure swift, satisfactory resolutions to maintain high guest satisfaction.
- Implement and maintain high standards of guest service, checking procedures, and cash handling policies.
- Monitor inventory of office supplies and make necessary requisitions.
- Collaborate with other departments to ensure seamless guest experiences.
- Prepare daily, weekly, and monthly reports on occupancy, revenue, and guest feedback.
- Ensure compliance with all safety and security regulations.
- Manage front office budget and control expenses.
Required Skills
- Minimum of 3 years of experience in a front office leadership role within the hospitality industry.
- Proven ability to lead, motivate, and develop a team.
- Exceptional customer service and communication skills.
- Proficiency in property management systems (PMS) and Microsoft Office Suite.
- Strong organizational and problem-solving abilities.
- Ability to work flexible hours, including weekends and holidays.
Preferred Qualifications
- Bachelor's degree in Hospitality Management or a related field.
- Experience with Hilton brand standards and systems.
- Multilingual abilities.
Perks & Benefits
- Competitive salary and performance bonuses.
- Comprehensive health, dental, and vision insurance.
- Paid time off and holiday pay.
- Employee discounts on Hilton hotels worldwide.
- Opportunities for professional development and career advancement.
- Relocation assistance provided.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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