About the Company
Savills is a global real estate services provider with a strong presence in Glasgow, offering expertise across a wide range of property sectors. Our residential management division is dedicated to delivering exceptional service and maintaining the highest standards in prestigious developments. We pride ourselves on our professionalism, integrity, and commitment to creating outstanding living environments for our residents.
Job Description
We are seeking a highly professional and customer-focused Concierge Support to join the team at one of Glasgow’s most exclusive high-end residential apartment blocks in Merchant City. This pivotal role is perfect for an individual who is passionate about delivering unparalleled service, ensuring residents feel valued, secure, and well-cared for. You will be the first point of contact, managing various resident requests, security protocols, and maintaining the pristine appearance of the common areas. This is an exciting opportunity to work in a luxurious environment and contribute to a premium living experience.
Key Responsibilities
- Provide exceptional front-of-house service to residents and their guests.
- Manage and coordinate package deliveries, dry cleaning, and other resident services.
- Maintain building security by monitoring CCTV, controlling access, and reporting suspicious activities.
- Handle resident inquiries, complaints, and service requests efficiently and courteously.
- Coordinate with maintenance and cleaning staff to ensure common areas are immaculate and issues are promptly resolved.
- Assist with the welcoming and induction of new residents.
- Maintain accurate records and logs of all daily activities and incidents.
- Act as a central point of contact for contractors and visitors, ensuring smooth operations.
Required Skills
- Proven experience in a customer service, hospitality, or concierge role (minimum 1 year).
- Excellent communication and interpersonal skills, both written and verbal.
- Strong organisational abilities and attention to detail.
- Proficiency in basic computer applications (Microsoft Office Suite).
- Ability to handle multiple tasks and prioritise effectively in a fast-paced environment.
- Professional demeanor and immaculate presentation.
- A proactive and problem-solving attitude.
Preferred Qualifications
- Experience working in a high-end residential or luxury hotel environment.
- Knowledge of local Glasgow amenities and services.
- SIA Licence or relevant security training.
- First Aid certification.
Perks & Benefits
- Competitive salary and benefits package.
- Opportunity to work in a prestigious, modern environment.
- Professional development and training opportunities.
- Generous holiday allowance.
- Company pension scheme.
- Employee assistance program.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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