Clinical Assistant (GP Surgery) – Afternoon Roster, Stable

About the Company

The Duchy Surgery is a well-established and highly-regarded general practice located in the heart of Harrogate, North Yorkshire. We are dedicated to providing comprehensive, compassionate, and patient-centered healthcare services to our diverse community. Our team of experienced GPs, nurses, and administrative staff work collaboratively to ensure the highest standards of care. We foster a supportive and friendly working environment, valuing every team member’s contribution to our success.

Job Description

We are seeking a dedicated and organized Clinical Assistant to join our team for an afternoon roster. This part-time position is ideal for an individual looking for stable hours within a supportive GP surgery environment. The successful candidate will play a crucial role in the smooth running of our clinic, assisting healthcare professionals and ensuring an excellent experience for our patients. You will be responsible for a variety of administrative and patient support tasks, primarily during the busy afternoon period, contributing to the efficient delivery of primary care.

Key Responsibilities

• Manage patient reception and registration during afternoon clinics.
• Answer phone calls and direct inquiries appropriately, maintaining a polite and professional demeanor.
• Prepare consultation rooms and ensure they are stocked, tidy, and ready for patient appointments.
• Assist GPs and nurses with non-clinical tasks as required, such as chaperoning or preparing equipment.
• Process prescriptions and referrals accurately and efficiently under the guidance of clinical staff.
• Maintain accurate patient records and update information in the electronic medical system (EMR).
• Handle general administrative duties including filing, scanning, and managing incoming and outgoing correspondence.

Required Skills

• Excellent communication and interpersonal skills, with the ability to interact effectively with patients and colleagues.
• Strong organizational abilities and meticulous attention to detail.
• Proficiency in basic computer applications, including Microsoft Office Suite.
• Ability to work effectively and calmly in a fast-paced and sometimes demanding environment.
• Demonstrated discretion and strict adherence to patient confidentiality.
• A compassionate, empathetic, and patient-focused approach to healthcare delivery.

Preferred Qualifications

• Previous experience in a healthcare or administrative setting, preferably within a GP surgery.
• Knowledge of medical terminology and primary care systems.
• First Aid certification.
• NVQ Level 2 in Health and Social Care or equivalent vocational qualification.

Perks & Benefits

• Competitive part-time salary commensurate with experience.
• Generous annual leave allowance.
• Access to the NHS pension scheme.
• Opportunities for continuous professional development and training.
• A supportive and friendly team environment dedicated to patient care.
• Employee wellbeing programs and initiatives.

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