About the Company
Google is a global technology leader focused on improving the way people connect with information. We are passionate about technology, innovation, and our mission to organize the world’s information and make it universally accessible and useful. Join a culture of creativity, collaboration, and impact, where you can contribute to projects that change the world.
Job Description
As an AI Interaction Coach, you will play a crucial role in refining the conversational abilities of our advanced AI chatbots. Your primary responsibility will be to imbue these AI entities with a deeper understanding and expression of empathy, ensuring their interactions are natural, helpful, and emotionally intelligent. This involves developing training materials, evaluating conversational flows, and providing detailed feedback to improve AI responses in diverse user scenarios. You will work at the intersection of natural language processing, user experience, and ethical AI development, directly impacting how millions of users interact with our AI products.
Key Responsibilities
- Design and implement training exercises to teach AI models empathetic communication.
- Evaluate AI chatbot responses for coherence, accuracy, and emotional appropriateness.
- Develop detailed guidelines and best practices for empathetic AI interactions.
- Collaborate with AI researchers, engineers, and product managers to integrate empathy into core AI functionalities.
- Analyze user feedback to identify areas for improvement in AI conversational empathy.
- Contribute to the creation of ethical AI frameworks for empathetic dialogue.
- Stay updated with the latest advancements in natural language processing and emotional AI.
Required Skills
- Excellent written and verbal communication skills in English.
- Strong analytical and critical thinking abilities.
- Demonstrated ability to understand and articulate nuances of human emotion and empathy.
- Experience with content creation, technical writing, or instructional design.
- Familiarity with AI/ML concepts, particularly in NLP or conversational AI.
- Ability to work independently and as part of a collaborative team.
Preferred Qualifications
- Bachelor's degree in Linguistics, Psychology, Communications, Cognitive Science, or a related field.
- Experience with large language models or chatbot development platforms.
- Background in user experience (UX) writing or content strategy.
- Proficiency in French is a plus given the Montreal location.
- Experience in data annotation or quality assurance for AI systems.
Perks & Benefits
- Comprehensive health, dental, and vision insurance.
- Generous paid time off and parental leave.
- On-site fitness centers, healthy food options, and recreational activities.
- Professional development opportunities and tuition reimbursement.
- Employee assistance programs and mental wellness resources.
- Retirement savings plans with company match.
- Access to cutting-edge AI research and tools.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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