About the Company
FirstService Residential is North America’s largest residential property management company, overseeing more than 8,500 communities and over 1.6 million residential units. In British Columbia, we manage a diverse portfolio of luxury condominiums, townhomes, and homeowner associations, providing exceptional service and enhancing the value of every property and the lifestyle of every resident. We are committed to fostering a supportive and professional environment for our associates.
Job Description
We are seeking a highly professional and dedicated Residential Concierge to join our team at a premier luxury residential building in downtown Vancouver. This role requires commitment to 12-hour shifts, ensuring the highest level of service and security for our discerning residents. The ideal candidate will possess exceptional interpersonal skills, a proactive approach, and an unwavering commitment to excellence. This is a unique opportunity to represent a prestigious property and a leading management company, offering a high salary for the right individual who can consistently deliver a five-star experience.
Key Responsibilities
- Serve as the primary point of contact for residents, guests, and vendors, providing exceptional customer service and promptly addressing inquiries.
- Manage access control, monitoring security systems and ensuring the safety and privacy of residents and property.
- Receive and distribute packages, mail, and deliveries efficiently and accurately.
- Coordinate with building management, maintenance staff, and external service providers to facilitate repairs, services, and resident requests.
- Maintain detailed logs and records of daily activities, incidents, and visitor information.
- Assist residents with various requests, including booking amenities, arranging transportation, and providing local recommendations.
- Respond to emergencies and critical situations with calm professionalism, following established protocols.
- Uphold the highest standards of presentation for the lobby and common areas, reporting any deficiencies.
- Foster a welcoming and secure environment for all residents and visitors.
Required Skills
- Minimum 2-3 years of experience in a luxury hospitality, residential, or customer service environment.
- Demonstrated ability to work 12-hour shifts, including evenings, weekends, and holidays.
- Exceptional communication and interpersonal skills, both verbal and written.
- Strong problem-solving abilities and a proactive, resourceful approach.
- Proficiency in basic computer applications (Microsoft Office Suite, property management software).
- Ability to maintain composure and professional demeanor under pressure.
- Impeccable personal presentation and professional attitude.
- Valid BC Security License (or willingness to obtain one upon hire).
Preferred Qualifications
- Experience with luxury residential property management systems.
- First Aid/CPR certification.
- Fluency in additional languages relevant to Vancouver's diverse population (e.g., Mandarin, Cantonese, Punjabi).
- Prior experience in a concierge or front desk role within a high-end hotel or residential building.
Perks & Benefits
- Highly competitive salary commensurate with experience and the demanding nature of the role.
- Comprehensive health, dental, and vision insurance.
- Paid time off and holiday pay.
- Opportunities for professional development and career advancement within North America's leading property management firm.
- A supportive and collaborative work environment.
- Working in a prestigious, state-of-the-art residential building.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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