About the Company
Greystar is a global leader in the investment, development, and management of high-quality rental housing properties. With a focus on creating exceptional living experiences, we manage a diverse portfolio of luxury apartment communities worldwide. Our commitment to excellence, innovation, and unparalleled service sets us apart, making Greystar a premier choice for residents and a rewarding place to build a career.
Job Description
As a Residential Concierge at our prestigious high-end apartment complex in Pomona, you will be the primary point of contact for residents and guests, embodying the pinnacle of luxury service. This role demands exceptional professionalism, a proactive approach, and an unwavering commitment to resident satisfaction. You will manage a variety of front-desk operations, provide personalized assistance, and ensure the seamless flow of daily activities within the community, contributing to an upscale and welcoming environment.
Key Responsibilities
- Warmly greet residents and guests, providing professional and personalized assistance.
- Manage front desk operations, including visitor registration, package handling, and mail distribution.
- Coordinate and schedule amenity usage, services, and reservations for residents.
- Address resident inquiries, concerns, and requests promptly and efficiently, escalating issues as necessary.
- Maintain a pristine and organized lobby area, ensuring a welcoming first impression.
- Assist with move-ins and move-outs, providing relevant information and support.
- Monitor security systems and maintain accurate logs of building activities and incidents.
- Provide local recommendations and information on dining, entertainment, and services.
- Anticipate resident needs and offer proactive solutions and services.
- Collaborate with property management and maintenance teams to ensure operational excellence.
Required Skills
- Minimum of 1 year of experience in customer service, hospitality, or a similar guest-facing role.
- Exceptional verbal and written communication skills.
- Strong interpersonal skills with a polished and professional demeanor.
- Proven ability to multitask and manage priorities in a fast-paced environment.
- Proficiency in Microsoft Office Suite and property management software (or similar systems).
- High level of integrity and discretion.
- Problem-solving skills and a proactive attitude.
Preferred Qualifications
- Experience in luxury residential or hotel environments.
- Associate's or Bachelor's degree in Hospitality Management or a related field.
- Multilingual abilities (e.g., Spanish, Mandarin) are a plus.
- Knowledge of local attractions, services, and amenities in the Pomona area.
Perks & Benefits
- Comprehensive health, dental, and vision insurance plans.
- Paid time off (vacation, sick leave, holidays).
- 401(k) retirement plan with company match.
- Opportunities for professional development and career advancement.
- Employee housing discounts (where applicable).
- Wellness programs and employee assistance program.
- A vibrant and supportive work environment.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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