About the Company
NielsenIQ is a global leader in providing a complete understanding of consumer behavior. We deliver the gold standard in consumer and retail measurement, unlocking new pathways to growth for our clients. With a commitment to innovation, we leverage cutting-edge technology and diverse insights to help businesses make smarter, faster decisions. Join our team and be part of shaping the future of market research.
Job Description
We are seeking a diligent and empathetic Online Feedback Analyst to join our innovative team, specializing in app testing and user experience insights with a crucial demographic: 14-year-old teens. In this fully remote role, you will be instrumental in gathering, analyzing, and reporting on feedback related to mobile applications and digital platforms designed for a youth audience. Your work will directly inform product development, ensuring that our clients’ apps are intuitive, engaging, and meet the needs of their target users. This is a unique opportunity to contribute to the creation of better digital experiences for the next generation, working from anywhere.
Key Responsibilities
- Design and execute online feedback sessions, surveys, and usability tests specifically tailored for 14-year-old participants.
- Recruit and manage a pool of teen participants, ensuring diversity and engagement in feedback activities.
- Facilitate online group discussions and individual interviews with teens to elicit honest and constructive opinions on app features, usability, and overall experience.
- Analyze qualitative and quantitative data collected from feedback sessions, identifying patterns, pain points, and areas for improvement.
- Prepare comprehensive reports and presentations summarizing findings, insights, and actionable recommendations for product teams.
- Collaborate with product managers, UX designers, and developers to ensure feedback is integrated into the development cycle.
- Stay current with trends in youth digital engagement, mobile app design, and user research methodologies.
- Maintain strict confidentiality and ethical guidelines when working with minor participants and sensitive data.
Required Skills
- Excellent communication and interpersonal skills, with the ability to connect and engage with teenagers.
- Strong analytical skills, capable of interpreting qualitative and quantitative data to draw meaningful conclusions.
- Proficiency in using online survey tools, video conferencing platforms, and basic data analysis software.
- High level of empathy and understanding of the digital habits and preferences of 14-year-old teens.
- Detail-oriented with strong organizational skills to manage multiple feedback projects simultaneously.
- Ability to work independently in a remote environment and manage time effectively.
Preferred Qualifications
- Bachelor's degree in Psychology, Sociology, Communications, Human-Computer Interaction, or a related field.
- Previous experience in market research, user experience (UX) research, or qualitative data analysis.
- Experience working with youth demographics in an educational, research, or mentorship capacity.
- Familiarity with mobile app development lifecycles and agile methodologies.
Perks & Benefits
- Comprehensive health, dental, and vision insurance.
- Flexible paid time off and holidays.
- 401(k) matching program.
- Opportunities for professional development and continuous learning.
- Fully remote work model with flexible hours.
- Employee wellness programs.
- Dynamic and inclusive company culture.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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