Google Customer Liaison – High CTR Title, Start ASAP

About the Company

Google’s mission is to organize the world’s information and make it universally accessible and useful. As a global technology leader, Google is committed to building products, services, and platforms that empower individuals and businesses worldwide. Our work spans search, advertising, cloud computing, hardware, and much more, driven by a culture of innovation, collaboration, and a passion for making a meaningful impact on the world.

Job Description

We are seeking a highly motivated and enthusiastic Google Customer Liaison to join our team in Sunnyvale. In this vital role, you will be the primary point of contact for our valued customers, ensuring their inquiries are addressed with professionalism and efficiency. You will act as a bridge between customers and various internal teams, advocating for user needs and providing solutions that enhance their experience with Google products and services. This is an excellent opportunity for an individual who is passionate about technology, customer satisfaction, and building strong relationships, eager to start immediately.

Key Responsibilities

• Serve as the first point of contact for customer inquiries, providing timely and accurate information regarding Google products and services.
• Act as an advocate for customers, relaying feedback and insights to product development and support teams to drive continuous improvement.
• Resolve customer issues and complaints effectively, escalating complex problems to specialized teams when necessary.
• Proactively engage with customers to understand their needs and ensure a positive and lasting relationship with Google.
• Educate customers on new features, best practices, and troubleshooting steps for various Google offerings.
• Maintain detailed records of customer interactions and resolutions in our CRM system.
• Collaborate with cross-functional teams including sales, marketing, and engineering to provide comprehensive customer support.

Required Skills

• Exceptional written and verbal communication skills.
• Strong problem-solving abilities and a proactive approach to issue resolution.
• Proven ability to manage multiple priorities and work effectively in a fast-paced environment.
• Proficiency in using CRM software and other customer service tools.
• A genuine passion for technology and a strong understanding of Google's product ecosystem.
• Ability to build rapport and trust with customers quickly and effectively.
• Customer-focused mindset with a commitment to delivering outstanding service.

Preferred Qualifications

• Bachelor's degree in Business, Communications, Marketing, or a related field.
• 1+ year of experience in a customer service, client relations, or liaison role.
• Familiarity with Google Workspace, Google Cloud, or other Google products.
• Experience working in a tech-driven or internet industry environment.
• Multilingual capabilities are a plus, especially Spanish or Mandarin.

Perks & Benefits

• Comprehensive health, dental, and vision insurance plans.
• Generous paid time off, including vacation, sick leave, and holidays.
• On-site amenities such as fitness centers, cafeterias with diverse cuisine, and recreation areas.
• Access to professional development programs, workshops, and continuous learning opportunities.
• 401(k) retirement plan with company match.
• Employee assistance program and mental wellness resources.
• Transportation benefits and shuttle services (where applicable).
• Employee referral bonuses and recognition programs.

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