About the Company
Teleperformance is a global leader in digitally integrated business services, delivering the most advanced customer experience solutions to the world’s best brands. With a presence in 88 countries and a team of over 380,000 employees, we are dedicated to connecting brands with their customers through a unique combination of technology, human empathy, and analytics.
Job Description
Are you ready to kickstart your career in customer service with a global leader? Teleperformance is seeking enthusiastic and dedicated individuals to join our team as a Service Aide. This entry-level position is perfect for someone looking to gain valuable experience in a fast-paced and supportive environment. As a Service Aide, you will be the first point of contact for our customers, providing essential support and ensuring a positive experience. We offer competitive entry-level pay, comprehensive training, and a fantastic 401k matching program to help secure your future. If you have a passion for helping people and are eager to learn, we encourage you to apply!
Key Responsibilities
- Provide front-line customer support via phone, email, or chat, addressing inquiries and resolving issues efficiently.
- Accurately document all customer interactions and resolutions in our CRM system.
- Escalate complex issues to senior support staff when necessary, ensuring seamless customer experience.
- Maintain a high level of professionalism and empathy in all customer communications.
- Adhere to company policies, procedures, and service level agreements.
- Participate in ongoing training and development programs to enhance skills and product knowledge.
- Collaborate with team members to achieve daily and weekly performance targets.
Required Skills
- High School Diploma or equivalent.
- Excellent verbal and written communication skills in English.
- Basic computer proficiency and ability to navigate multiple systems simultaneously.
- Strong active listening skills and a customer-centric attitude.
- Ability to work effectively in a team environment.
- Reliable attendance and punctuality.
Preferred Qualifications
- Previous experience in a customer service or call center environment (even if informal).
- Familiarity with CRM software.
- Ability to adapt to changing priorities and learn new processes quickly.
Perks & Benefits
- Competitive entry-level salary
- 401k matching program
- Comprehensive health, dental, and vision insurance
- Paid time off and holidays
- Opportunities for career growth and advancement within a global company
- Employee assistance program
- Discount programs with various partners
- Supportive and diverse work environment
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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