About the Company
Aritzia is a global fashion brand known for its commitment to delivering beautiful, high-quality, and on-trend clothing. With a unique design philosophy and an exceptional customer experience, we operate a sophisticated retail network across North America and a rapidly growing e-commerce presence. Our success is built on a foundation of operational excellence, innovation, and a passion for continuous improvement. We are dedicated to fostering a dynamic and inclusive work environment where talent thrives and contributions are valued.
Job Description
We are seeking a highly skilled and motivated Shopify Operations Manager with a strong focus on supply chain to join our team in Dartmouth, Nova Scotia. This critical role will be instrumental in optimizing our e-commerce operations, specifically leveraging the Shopify platform to enhance efficiency, reduce costs, and improve the overall customer experience. You will manage the end-to-end supply chain processes related to our online store, from inventory management and order fulfillment to logistics and vendor relations. The ideal candidate will possess deep expertise in Shopify, a robust understanding of modern supply chain principles, and a proven ability to drive operational excellence.
Key Responsibilities
- Oversee and optimize all aspects of Shopify platform operations, ensuring seamless functionality and efficiency.
- Manage the end-to-end supply chain for e-commerce, including inventory planning, procurement, warehousing, and last-mile delivery.
- Develop and implement strategies to improve supply chain efficiency, reduce operational costs, and enhance fulfillment speed.
- Collaborate with merchandising, marketing, and IT teams to ensure product listings, promotions, and new features are integrated smoothly into Shopify.
- Monitor and analyze key performance indicators (KPIs) related to Shopify operations and supply chain, providing regular reports and actionable insights.
- Identify and implement new Shopify apps, integrations, and features to enhance store performance and operational capabilities.
- Manage relationships with third-party logistics (3PL) providers and other supply chain vendors, ensuring service level agreements (SLAs) are met.
- Ensure compliance with all relevant shipping regulations, customs procedures, and internal policies.
- Lead and mentor a small team of operations specialists, fostering a culture of continuous improvement and high performance.
Required Skills
- Minimum of 4 years of experience in e-commerce operations, with a strong focus on Shopify and supply chain management.
- Demonstrated expertise in Shopify admin, app ecosystem, and relevant integrations (e.g., ERP, WMS).
- Proven experience in managing inventory, warehousing, order fulfillment, and logistics processes.
- Strong analytical skills with the ability to interpret complex data and drive data-driven decisions.
- Excellent project management abilities, capable of handling multiple priorities in a fast-paced environment.
- Proficiency in data analysis tools (e.g., Excel, Google Sheets, BI tools).
- Exceptional communication and interpersonal skills, with the ability to collaborate effectively across departments and with external partners.
- Bachelor's degree in Business Administration, Supply Chain Management, E-commerce, or a related field.
Preferred Qualifications
- Master's degree in Supply Chain Management or Business Administration.
- Experience with Shopify Plus and its advanced features.
- Certifications in supply chain management (e.g., CSCMP, APICS).
- Familiarity with international shipping regulations and customs clearance.
- Experience with lean methodologies or Six Sigma principles in an operational context.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- Generous paid time off and holiday schedule.
- Employee discount on Aritzia merchandise.
- Opportunities for professional development and career advancement.
- Modern and collaborative work environment.
- Wellness programs and employee assistance initiatives.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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