About the Company
The Castle Hotel Windsor, part of the prestigious MGallery by Sofitel collection, offers a unique blend of historic charm and modern luxury directly opposite Windsor Castle. We pride ourselves on delivering exceptional guest experiences and fostering a supportive, inclusive environment for our dedicated team members. Join us in providing unforgettable moments for our guests in one of England’s most iconic towns.
Job Description
We are seeking a friendly and reliable Hotel Porter to join our esteemed team in Windsor. This flexible part-time role is specifically designed to suit the schedule of stay-at-home parents looking to re-enter the workforce or supplement their income, offering hours that can accommodate school runs and family commitments. As a Hotel Porter, you will be the welcoming face of our hotel, ensuring guests receive prompt and courteous service, assisting with luggage, and maintaining the cleanliness and presentation of public areas. This is an on-site position vital to our guest experience.
Key Responsibilities
- Greet guests upon arrival and assist with luggage handling, ensuring efficient and safe transport to their rooms.
- Escort guests to their rooms, providing information about hotel facilities, services, and local attractions.
- Assist with the delivery of items to guest rooms (e.g., newspapers, extra amenities, room service trays).
- Maintain the cleanliness and tidiness of the hotel lobby, entrance, and public areas.
- Respond promptly and courteously to guest requests, ensuring their needs are met with professionalism.
- Handle incoming and outgoing mail and packages for guests and hotel staff.
- Assist with setting up meeting rooms or special events as required.
- Provide information about hotel services, local amenities, and directions.
- Support the front desk team with various tasks as needed.
Required Skills
- Excellent communication and interpersonal skills.
- A positive, can-do attitude with a strong guest-focused approach.
- Ability to work independently and as part of a team.
- Good physical stamina for lifting and moving luggage.
- Reliability and punctuality.
- Basic understanding of health and safety procedures.
Preferred Qualifications
- Previous experience in a hospitality or customer service role.
- Familiarity with the local Windsor area and attractions.
- Flexibility to work varying shifts, including some evenings and weekends (with advance notice to accommodate family schedules).
Perks & Benefits
- Flexible part-time hours designed to suit family commitments.
- Competitive hourly rate.
- Opportunities for professional development and growth within MGallery by Sofitel.
- Supportive and friendly team environment.
- Complimentary meals during shifts.
- Discounted hotel stays and F&B across the Accor network.
- Pension scheme.
- Employee assistance program.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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