About the Company
TELUS International designs, builds, and delivers next-generation digital solutions for global brands. Our integrated solutions span customer experience, digital transformation, IT lifecycle, advisory, and digital consulting, risk management, and back-office support. We partner with the world’s most disruptive companies to help them create exceptional customer experiences and drive business growth through innovative technology and a global workforce.
Job Description
Are you passionate about e-commerce and helping businesses succeed online? We are seeking dedicated Online Shopify Support Specialists to join our dynamic team. This is a fully remote position, open to candidates anywhere in Canada, offering the flexibility to work from your preferred location. You will be the first point of contact for Shopify merchants, providing expert assistance with platform features, troubleshooting issues, and offering guidance to optimize their online stores. If you have a knack for problem-solving, excellent communication skills, and a desire to contribute to the success of diverse online businesses, we encourage you to apply.
Key Responsibilities
- Provide front-line technical and platform support to Shopify merchants via email, chat, and phone.
- Troubleshoot and resolve issues related to Shopify store setup, product listings, payment gateways, themes, apps, and shipping.
- Guide merchants through various Shopify features and functionalities, ensuring they can effectively manage their online businesses.
- Escalate complex technical issues to senior support teams when necessary.
- Document interactions and solutions accurately in the customer relationship management (CRM) system.
- Stay updated on the latest Shopify features, updates, and best practices.
- Contribute to a positive and collaborative team environment.
Required Skills
- Excellent written and verbal communication skills in English.
- Strong problem-solving abilities and attention to detail.
- Proficiency with common web browsers and general computer literacy.
- Ability to work independently and manage time effectively in a remote setting.
- Customer service orientation with a patient and empathetic approach.
- Experience with e-commerce platforms, particularly Shopify, is a strong asset.
Preferred Qualifications
- Previous experience in a technical support or customer service role.
- Familiarity with HTML/CSS basics for minor theme adjustments.
- Understanding of general e-commerce principles and online business operations.
- Experience working with CRM software.
Perks & Benefits
- Comprehensive health, dental, and vision benefits.
- Paid time off and holidays.
- Opportunities for career growth and professional development.
- Employee assistance program.
- Dynamic and supportive remote work environment.
- Access to a wide range of learning resources.
- Flexible work schedule options.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
⚠️ Important Disclaimer
Welcome to Westford Trust. We publish job opportunities aggregated from public sources, employers, and job portals. We never charge any fees to access or use our website; all information is provided entirely for free.
Westford Trust does not directly offer or manage these positions, nor are we directly involved in the hiring process for the vacancies published on https://jobs.westfordtrust.com.
If you suspect a fraudulent listing or have any questions, please contact us at techturna@gmail.com.