About the Company
Ipsos is one of the world’s largest market research companies, operating in 90 markets and employing more than 18,000 people. Our passionately curious researchers, analysts, and scientists have built unique multi-specialist capabilities that provide true understanding and powerful insights into today’s world. We conduct over 70 million interviews a year to help clients make faster, smarter, and bolder decisions.
Job Description
Are you detail-oriented, have excellent listening skills, and enjoy evaluating customer service? Ipsos is seeking dedicated Phone Inquiry Mystery Shoppers for a part-time, remote role focused on morning hours. In this crucial position, you will act as a regular customer, making phone calls to various businesses to assess their customer service, product knowledge, and overall inquiry handling process. This role is 100% remote, allowing you to work from the comfort of your home, contributing valuable insights that help businesses improve their customer experience. You will be responsible for meticulously documenting your findings and providing objective, actionable feedback.
Key Responsibilities
- Conduct assigned phone inquiries to various businesses following specific project guidelines.
- Evaluate customer service, response times, product knowledge, and professionalism of staff.
- Accurately record and submit detailed observations and feedback through our online platform.
- Maintain confidentiality of all assignments and company information.
- Adhere to project deadlines and quality standards for all submitted reports.
- Communicate effectively with project managers regarding assignments or issues.
Required Skills
- Exceptional listening and observation skills.
- Strong written communication skills for detailed report generation.
- High level of integrity and ability to maintain objectivity.
- Reliable internet access and a quiet home office environment.
- Proficiency with basic computer applications and online data entry.
- Ability to follow detailed instructions accurately.
Preferred Qualifications
- Prior experience in customer service or a call center environment.
- Experience with mystery shopping or quality assurance roles.
- Familiarity with various industries such as retail, banking, or healthcare.
Perks & Benefits
- Flexible morning hours, perfect for balancing with other commitments.
- Opportunity to work from home, 100% remotely.
- Contribute to improving customer service standards across various industries.
- Competitive hourly pay.
- Training and support provided.
- Independent contractor status.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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