About the Company
Nuffield Health is the UK’s largest healthcare charity. With a network of hospitals, fitness and wellbeing centres, and diagnostic clinics across the nation, we’re dedicated to building a healthier nation. We invest all of our profits back into our services and staff, helping us to provide outstanding patient care and a supportive, enriching work environment.
Job Description
As a Patient Experience Assistant at Nuffield Health Woking Hospital, you will be the heart of our patient journey, ensuring every individual receives compassionate, efficient, and high-quality service from their first contact through to their post-treatment care. You will play a crucial role in creating a welcoming environment, assisting with non-clinical support, and coordinating patient needs to uphold our commitment to excellence in healthcare. This on-site role is essential for maintaining our high standards of patient satisfaction and operational efficiency within a fast-paced hospital setting.
Key Responsibilities
- Greet and assist patients and visitors with a friendly and professional demeanor.
- Provide clear and concise information regarding appointments, services, and hospital facilities.
- Manage patient inquiries, concerns, and feedback, escalating complex issues to appropriate staff.
- Coordinate patient flow, ensuring timely arrival for appointments and smooth transitions between departments.
- Assist with administrative tasks such as scheduling, record-keeping, and data entry, maintaining confidentiality.
- Support clinical staff by ensuring patient comfort and readiness for procedures (e.g., confirming consent forms, explaining next steps).
- Maintain a tidy and organised reception and waiting area, ensuring a positive first impression.
- Champion Nuffield Health's values, contributing to a culture of care, integrity, and excellence.
Required Skills
- Excellent interpersonal and communication skills.
- Strong organisational abilities and attention to detail.
- Proficiency in standard office software (e.g., Microsoft Office Suite).
- Ability to work effectively in a fast-paced healthcare environment.
- A compassionate and empathetic approach to patient care.
- Right to work in the UK.
Preferred Qualifications
- Previous experience in a customer service or patient-facing role, preferably within healthcare.
- Familiarity with medical terminology or healthcare administrative systems.
- Basic first aid certification.
Perks & Benefits
- Generous holiday allowance, increasing with service.
- Private healthcare and life assurance.
- Free membership to Nuffield Health gyms, with discounts for family.
- Pension scheme with employer contribution.
- A range of discount schemes for retail, travel, and more.
- Continuous learning and development opportunities.
- Access to our dedicated Employee Assistance Programme.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
⚠️ Important Disclaimer
Welcome to Westford Trust. We publish job opportunities aggregated from public sources, employers, and job portals. We never charge any fees to access or use our website; all information is provided entirely for free.
Westford Trust does not directly offer or manage these positions, nor are we directly involved in the hiring process for the vacancies published on https://jobs.westfordtrust.com.
If you suspect a fraudulent listing or have any questions, please contact us at techturna@gmail.com.