About the Company
TEKsystems is a leading provider of IT staffing solutions, IT talent management expertise, and IT services. We partner with clients to provide top-tier talent and innovative solutions that drive business outcomes. With a strong presence in New York City, we connect skilled professionals with exciting opportunities at industry-leading companies, including those in the digital and social media space.
Job Description
We are seeking a highly motivated and customer-focused Pinterest Technical Support – Level 1 IT Specialist to join our remote team. In this role, you will be the first point of contact for users experiencing technical issues related to the Pinterest platform and associated tools. You will be responsible for diagnosing and resolving basic to intermediate technical problems, providing excellent customer service, and escalating more complex issues to higher-level support teams. This is a 100% remote position, offering flexibility and the opportunity to work with cutting-edge technology.
Key Responsibilities
- Provide first-line technical support for all Pinterest-related IT inquiries and issues via chat, email, and phone.
- Diagnose and resolve technical problems including account access, platform functionality, integration issues, and basic software/hardware troubleshooting.
- Document all support interactions, resolutions, and escalations accurately in the ticketing system.
- Guide users through step-by-step solutions and provide clear, concise instructions.
- Collaborate with L2/L3 support teams to escalate and resolve complex technical issues in a timely manner.
- Maintain up-to-date knowledge of Pinterest features, updates, and best practices.
- Contribute to the creation and maintenance of knowledge base articles and troubleshooting guides.
- Identify trends in technical issues and provide feedback for continuous improvement of support processes.
Required Skills
- Minimum 1 year of experience in a technical support or help desk role.
- Strong understanding of social media platforms, particularly Pinterest.
- Excellent problem-solving and analytical skills.
- Proficiency in troubleshooting software and web-based applications.
- Exceptional verbal and written communication skills.
- Ability to work independently and as part of a remote team.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow).
Preferred Qualifications
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
- ITIL Foundation certification.
- Experience supporting digital marketing or creative professionals.
- Familiarity with remote desktop support tools.
Perks & Benefits
- Comprehensive health, dental, and vision insurance.
- Paid time off and holidays.
- 401(k) retirement plan with company match.
- Remote work flexibility.
- Opportunities for professional development and career growth.
- Access to a wide range of training resources.
- Employee assistance program.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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