About the Company
Kaiser Permanente is one of the largest not-for-profit health plans in the United States, serving millions of members. With a mission to provide high-quality, affordable healthcare services and to improve the health of our members and the communities we serve, we are dedicated to preventative care and integrated health services. Our team in Glendale, CA, is a vital part of this commitment, offering comprehensive medical and pharmacy services.
Job Description
Join Kaiser Permanente as an Entry-Level Pharmacy Intake Coordinator in our Glendale Medical Office. This crucial role is perfect for individuals eager to start a career in healthcare, specifically within a pharmacy setting. You will be the first point of contact for many of our members, guiding them through the pharmacy intake process, ensuring accurate data entry, and providing exceptional customer service. This position offers a foundational understanding of pharmacy operations and a clear path for growth within our extensive healthcare network. No prior experience is required; we provide comprehensive training.
Key Responsibilities
- Accurately process new and refill prescription requests, verifying patient information and insurance details.
- Communicate effectively with patients, physicians' offices, and insurance companies regarding prescription status and authorizations.
- Enter patient demographics, prescription details, and insurance information into the pharmacy management system.
- Assist patients with questions regarding their prescriptions, co-pays, and general pharmacy services.
- Maintain confidentiality of all patient health information (PHI) in accordance with HIPAA regulations.
- Collaborate with pharmacists and pharmacy technicians to ensure timely and efficient prescription fulfillment.
- Manage incoming calls and faxes, directing them to the appropriate department or individual.
- Resolve basic patient and prescription issues, escalating complex cases to pharmacists.
- Perform administrative duties such as filing, organizing, and maintaining accurate records.
Required Skills
- Excellent verbal and written communication skills.
- Strong attention to detail and accuracy.
- Basic computer proficiency, including data entry and navigating software applications.
- Ability to work effectively in a fast-paced, high-volume environment.
- A compassionate and patient-focused approach to customer service.
- Ability to maintain confidentiality and adhere to privacy regulations.
- High school diploma or equivalent.
Preferred Qualifications
- Prior experience in a customer service role.
- Familiarity with medical terminology.
- Basic understanding of insurance processes.
- Bilingual proficiency (e.g., Spanish/English) is a plus.
- Interest in pursuing a career in healthcare or pharmacy.
Perks & Benefits
- Comprehensive medical, dental, and vision insurance.
- Paid time off (PTO) and holidays.
- 401(k) retirement plan with company match.
- Tuition reimbursement and professional development opportunities.
- Employee wellness programs.
- Life insurance and disability coverage.
- Employee assistance program (EAP).
- Opportunities for career advancement within a large healthcare system.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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