About the Company
Concentrix is a global leader in customer experience solutions, providing comprehensive services across various industries. We believe in fostering a dynamic and inclusive work environment where every employee can thrive and grow. Join our team in Regina and become part of a company that values innovation, dedication, and exceptional service.
Job Description
Are you looking to kickstart your career in customer service with a supportive and growing company? Concentrix is seeking an enthusiastic and dedicated Entry Level Service Assistant to join our team in Regina. This full-time position offers comprehensive health care benefits from day one. As a Service Assistant, you will be the first point of contact for our clients’ customers, providing outstanding support and solutions. No prior experience is required; we provide full training to ensure your success.
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Provide accurate information and resolve customer issues effectively and efficiently.
- Escalate complex problems to senior team members when necessary.
- Maintain detailed records of customer interactions and transactions.
- Adhere to company policies and procedures regarding customer data and service standards.
- Collaborate with team members to achieve departmental goals and improve customer satisfaction.
- Continuously learn and adapt to new product knowledge and service updates.
Required Skills
- Excellent verbal and written communication skills in English.
- Strong active listening skills and a empathetic approach.
- Basic computer proficiency and ability to navigate multiple systems.
- A positive attitude and a strong desire to help others.
- Ability to work effectively in a fast-paced team environment.
- High school diploma or equivalent.
Preferred Qualifications
- Prior experience in a customer-facing role (retail, hospitality, etc.) is a plus but not required.
- Familiarity with CRM software.
- Ability to speak French is an asset.
Perks & Benefits
- Full health care benefits (medical, dental, vision) starting on day one.
- Paid time off and holidays.
- Opportunities for career growth and professional development.
- Comprehensive paid training program.
- Employee assistance program.
- Vibrant and supportive work culture.
- On-site cafeteria and recreational facilities.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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