About the Company
Cossette is a leading Canadian marketing and communications agency, renowned for its innovative approach to brand building and digital engagement. With a strong presence across Canada, Cossette helps major brands connect with their audiences through creative campaigns, strategic content, and vibrant online communities. We are committed to fostering positive and engaging digital experiences for our clients’ communities.
Job Description
We are seeking a dedicated and proactive Remote Facebook Group Admin to join our dynamic digital team. This critical role involves actively moderating one of our client’s key online communities, ensuring a safe, respectful, and engaging environment for all members. You will be responsible for upholding group guidelines, fostering positive discussions, and handling conflicts with tact and professionalism. This is a fully remote position, offering flexibility and the opportunity to make a significant impact on our client’s community engagement strategy.
Key Responsibilities
- Monitor and moderate all posts, comments, and member interactions within designated Facebook groups to ensure compliance with community guidelines and platform terms of service.
- Approve or decline new member requests and pending posts efficiently and according to established criteria.
- Engage actively with members by responding to comments, initiating discussions, and encouraging participation.
- Identify and address inappropriate content, spam, or disruptive behavior promptly and professionally.
- Resolve conflicts and disputes among members in a fair and unbiased manner, escalating complex issues when necessary.
- Maintain a positive and inclusive group atmosphere, acting as a friendly and helpful presence.
- Provide regular reports on group activity, member engagement, and moderation actions taken.
- Collaborate with the client's marketing team to align moderation efforts with broader community goals and content calendars.
Required Skills
- Proven experience with Facebook platform functionality and group management tools.
- Excellent written communication skills with strong attention to grammar and tone.
- Exceptional judgment and decision-making abilities, especially under pressure.
- Strong empathy and interpersonal skills to handle diverse community dynamics.
- Ability to work independently and manage time effectively in a remote setting.
- Proficiency in English; fluency in French is a strong asset for our Canadian communities.
Preferred Qualifications
- Previous experience as a Facebook Group Admin or online community moderator.
- Familiarity with social media analytics and reporting.
- Background in customer service or conflict resolution.
- Experience working with brand communities or agencies.
Perks & Benefits
- 100% Remote Work: Enjoy the flexibility of working from anywhere.
- Competitive Salary: Commensurate with experience and responsibilities.
- Health & Wellness Benefits: Comprehensive plans for your well-being.
- Professional Development: Opportunities for growth and learning in digital marketing.
- Collaborative Culture: Join a supportive and innovative team.
- Paid Time Off: Generous vacation and sick leave policies.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
⚠️ Important Disclaimer
Welcome to Westford Trust. We publish job opportunities aggregated from public sources, employers, and job portals. We never charge any fees to access or use our website; all information is provided entirely for free.
Westford Trust does not directly offer or manage these positions, nor are we directly involved in the hiring process for the vacancies published on https://jobs.westfordtrust.com.
If you suspect a fraudulent listing or have any questions, please contact us at techturna@gmail.com.