About the Company
Knight Frank is a global leader in prime property, offering world-class residential and commercial property services. Our dedicated Residential Management team provides unparalleled service to luxury developments, ensuring residents experience the highest standards of living. We pride ourselves on our meticulous attention to detail, proactive approach, and commitment to creating exceptional living environments for our discerning clients.
Job Description
We are seeking an exceptionally professional and dedicated Concierge to join the team at a prestigious luxury residential development in Coventry. This pivotal role involves providing a first-class service to residents, managing front-of-house operations, and ensuring the security and smooth running of the building during 12-hour shifts. The ideal candidate will possess an impeccable demeanor, outstanding customer service skills, and a proactive approach to all tasks. You will be the first point of contact for residents and visitors, embodying the luxury and exclusivity of the development.
Key Responsibilities
- Serve as the primary point of contact for residents and visitors, providing a warm and professional welcome.
- Manage all incoming and outgoing mail, parcels, and deliveries, ensuring secure handling and timely distribution.
- Handle resident inquiries, requests, and complaints efficiently and courteously, escalating issues as necessary.
- Oversee access control and maintain building security protocols, including monitoring CCTV and managing key systems.
- Coordinate with maintenance and cleaning staff to ensure common areas are always immaculate and operational.
- Assist residents with various services, including booking taxis, making restaurant reservations, and arranging dry cleaning.
- Maintain accurate logs and records of all relevant activities, incidents, and resident communications.
- Conduct regular patrols of the building and grounds, reporting any anomalies or maintenance requirements.
- Respond to emergencies and alarms in accordance with established procedures, liaising with emergency services when required.
Required Skills
- Minimum of 2 years of experience in a luxury hospitality or residential concierge role.
- Exceptional customer service and communication skills, both written and verbal.
- Immaculate presentation and professional demeanor.
- Strong organizational skills and ability to multitask effectively under pressure.
- Proficiency in basic computer applications (Microsoft Office Suite).
- Ability to work independently and as part of a team, including 12-hour shifts, days and nights, weekends, and holidays.
- A keen eye for detail and a proactive approach to problem-solving.
- Valid SIA (Security Industry Authority) license (desirable but not essential, training can be provided).
Preferred Qualifications
- Previous experience with property management software.
- First Aid certification.
- Knowledge of local Coventry amenities and services.
- Experience in conflict resolution and emergency response.
Perks & Benefits
- Competitive salary and benefits package.
- Opportunity to work in a prestigious luxury environment.
- Ongoing training and professional development opportunities.
- Employee assistance program.
- Contribution to a company pension scheme.
- Uniform provided.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
⚠️ Important Disclaimer
Welcome to Westford Trust. We publish job opportunities aggregated from public sources, employers, and job portals. We never charge any fees to access or use our website; all information is provided entirely for free.
Westford Trust does not directly offer or manage these positions, nor are we directly involved in the hiring process for the vacancies published on https://jobs.westfordtrust.com.
If you suspect a fraudulent listing or have any questions, please contact us at techturna@gmail.com.