About the Company
The District of Columbia Department of Public Works (DPW) is dedicated to enhancing the quality of life for residents and visitors of Washington D.C. by providing efficient, effective, and environmentally responsible public services. Our mission encompasses maintaining the city’s infrastructure, managing waste and recycling, enforcing parking regulations, and ensuring clean and safe public spaces. We are committed to innovation and community engagement, striving to deliver excellent service through a team of dedicated professionals.
Job Description
We are seeking a highly motivated and customer-focused individual to join our team as a Remote Public Works Customer Support Specialist. This crucial role involves serving as the primary point of contact for D.C. residents and businesses regarding a wide range of public works services and inquiries. You will provide empathetic and accurate assistance, resolve issues, and ensure a positive experience for all interactions. This is a 100% remote position, offering flexibility and the opportunity to contribute to the well-being of the District from anywhere within the United States, as long as you can support Eastern Time Zone operations.
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat regarding public works services, including waste collection, street maintenance, parking enforcement, and special permits.
- Diagnose and resolve customer issues efficiently and effectively, escalating complex cases to appropriate departments when necessary.
- Provide accurate information on DPW policies, procedures, and service schedules.
- Document all customer interactions and resolutions in the CRM system with meticulous detail.
- Collaborate with various DPW divisions to ensure seamless service delivery and problem resolution.
- Maintain a high level of professionalism, empathy, and customer satisfaction in all interactions.
- Participate in ongoing training and professional development to stay current with DPW services and best practices.
Required Skills
- Excellent verbal and written communication skills in English.
- Strong problem-solving and critical thinking abilities.
- Proficiency in using CRM software and standard office applications (e.g., Microsoft Office Suite).
- Ability to work independently in a remote environment with minimal supervision.
- Demonstrated empathy and patience when dealing with diverse customer inquiries and concerns.
- High school diploma or GED equivalent.
Preferred Qualifications
- Associate's or Bachelor's degree in Public Administration, Communications, or a related field.
- Previous experience in a remote customer service or call center environment.
- Familiarity with public works operations or local government services.
- Bilingual proficiency (e.g., Spanish, Amharic, Mandarin) is a plus.
Perks & Benefits
- Comprehensive health, dental, and vision insurance with full coverage.
- Generous paid time off (PTO) including vacation, sick leave, and holidays.
- District of Columbia Government retirement plan with employer contributions.
- Life insurance and disability benefits.
- Employee assistance program (EAP).
- Opportunities for professional development and career advancement within the D.C. Government.
- Flexible remote work schedule.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
⚠️ Important Disclaimer
Welcome to Westford Trust. We publish job opportunities aggregated from public sources, employers, and job portals. We never charge any fees to access or use our website; all information is provided entirely for free.
Westford Trust does not directly offer or manage these positions, nor are we directly involved in the hiring process for the vacancies published on https://jobs.westfordtrust.com.
If you suspect a fraudulent listing or have any questions, please contact us at techturna@gmail.com.