About the Company
Portsmouth Football Club is a professional football club based in the city of Portsmouth, England. Known affectionately as ‘Pompey’, the club has a rich history and a passionate fanbase. Beyond football matches, Fratton Park, our home stadium, hosts a variety of events, requiring a dedicated and enthusiastic team to ensure a safe and enjoyable experience for all visitors. We are committed to fostering a welcoming environment and developing local talent.
Job Description
Join our dynamic team as an Event Steward / Usher and be a vital part of creating memorable experiences at Fratton Park. This role is perfect for individuals looking for flexible weekend work, with no prior experience necessary. We are seeking enthusiastic and reliable individuals who are passionate about providing excellent customer service and ensuring the safety and enjoyment of all attendees during our events, which include football matches, concerts, and other special gatherings. Full training will be provided to help you excel in this exciting role.
Key Responsibilities
- Warmly greet and direct guests to their designated seating areas or specific event locations.
- Scan tickets accurately and efficiently upon entry.
- Provide clear information and assistance to guests regarding event schedules, facilities, and general queries.
- Monitor assigned areas for safety and security, reporting any issues or concerns to supervisory staff.
- Assist with crowd management and ensure smooth flow of attendees throughout the venue.
- Respond calmly and effectively to any incidents or emergencies, following established protocols.
- Ensure compliance with venue policies and regulations to maintain a safe and orderly environment.
- Assist with basic first aid if qualified and required, or direct to appropriate personnel.
Required Skills
- Excellent communication and interpersonal skills.
- A friendly, approachable, and professional demeanor.
- Ability to work effectively as part of a team.
- Reliable and punctual, particularly for weekend shifts.
- Ability to stand and walk for extended periods during events.
- A proactive attitude towards problem-solving and guest assistance.
Preferred Qualifications
- Previous experience in a customer service or public-facing role (even informal).
- Basic knowledge of first aid (certification not required but a plus).
- An interest in sports or live events.
Perks & Benefits
- Flexible weekend working hours.
- Opportunity to be part of exciting live events.
- Comprehensive training provided (no experience necessary).
- Supportive and friendly team environment.
- Potential for long-term casual work.
- Opportunity to develop valuable customer service and event management skills.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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