About the Company
Chegg is a leading student-first connected learning platform, providing support across a wide range of academic subjects. We are dedicated to improving outcomes for students by providing high-quality, on-demand academic assistance and career support. Our mission is to help students learn more in less time and achieve their goals, and our culture fosters innovation, collaboration, and a deep commitment to student success.
Job Description
We are seeking a highly motivated and empathetic Online Student Lead with a strong focus on Customer Success to join our dynamic team. In this 100% remote role, you will be the primary point of contact for a cohort of students, guiding them through their academic journey with Chegg. You will be responsible for proactively engaging with students, understanding their needs, and ensuring they maximize the value of our platform. This role is crucial for fostering student loyalty, driving product adoption, and identifying opportunities to enhance the student experience.
Key Responsibilities
- Serve as the main point of contact and advocate for a dedicated group of online students, ensuring their success and satisfaction with Chegg services.
- Proactively reach out to students to offer support, gather feedback, and address any challenges they may face.
- Onboard new students to the Chegg platform, providing clear instructions and best practices for utilizing our resources effectively.
- Monitor student engagement and academic progress, identifying at-risk students and implementing retention strategies.
- Collaborate with internal teams (product, engineering, content) to relay student feedback and contribute to product improvements.
- Resolve student inquiries and issues efficiently and professionally, escalating complex problems when necessary.
- Educate students on new features, services, and academic best practices offered by Chegg.
- Analyze student data to identify trends and report on key performance indicators related to student success and retention.
Required Skills
- Excellent verbal and written communication skills with a student-centric approach.
- Strong problem-solving abilities and a proactive mindset.
- Ability to empathize with students and understand their academic pressures.
- Proficiency in using CRM software and online communication tools.
- Proven ability to manage multiple priorities in a fast-paced, online environment.
- Basic data analysis skills to interpret student engagement metrics.
Preferred Qualifications
- Bachelor’s degree in Education, Communications, Business, or a related field.
- Previous experience in customer success, student support, or a similar client-facing role, preferably in an online or EdTech setting.
- Familiarity with the Chegg platform and its various offerings.
- Experience working remotely and managing an independent workload effectively.
Perks & Benefits
- Comprehensive health, dental, and vision insurance.
- Generous paid time off and holidays.
- 401(k) matching program.
- Professional development and growth opportunities.
- Employee stock purchase plan.
- Access to Chegg services for personal use.
- Remote-first work culture with flexible scheduling options.
- Wellness programs and resources.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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