Guitar Technician – Music Store & Repair Focus

About the Company

Guitar Center is the world’s largest retailer of guitars, amplifiers, drums, keyboards, recording, live sound, DJ, and lighting equipment. Our retail store and online divisions of Guitar Center, Musician’s Friend and Music & Arts provide musicians with a one-stop-shop for instruments, gear, and expertise. We are passionate about music and dedicated to helping musicians find their sound. Our repair shops are integral to supporting our customers’ musical journeys, ensuring their instruments are always in top playing condition.

Job Description

We are seeking a skilled and passionate Guitar Technician to join our team at the Saint Paul location. This role is crucial for providing exceptional service to our customers by performing a wide range of repairs, maintenance, and setup services on acoustic, electric, and bass guitars, as well as other stringed instruments. The ideal candidate will have a deep understanding of guitar construction, electronics, and playability, coupled with excellent customer service skills. You will be responsible for diagnosing issues, providing accurate estimates, and executing high-quality repairs in a timely manner, contributing directly to our reputation for excellence in the music community.

Key Responsibilities

• Perform routine maintenance, setups, and adjustments on various stringed instruments.
• Diagnose and troubleshoot structural, electronic, and playability issues on guitars and basses.
• Execute advanced repairs including fret leveling, refretting, neck resets, headstock repairs, and electronics modifications.
• Provide accurate repair estimates and communicate effectively with customers regarding repair status and options.
• Maintain a clean, organized, and safe work environment in the repair shop.
• Order and manage inventory of parts and supplies necessary for repairs.
• Collaborate with sales staff to provide technical advice and support to customers.
• Adhere to Guitar Center's quality standards and timelines for all repairs.
• Continuously expand knowledge of new instruments, repair techniques, and industry trends.

Required Skills

• Minimum 2 years of professional experience as a guitar technician or luthier.
• Proficient in performing setups, fret work, electronics repair, and structural repairs on acoustic and electric guitars.
• Strong understanding of guitar anatomy, wood types, and finishing techniques.
• Ability to read and interpret schematic diagrams for guitar electronics.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills for customer interaction.
• Ability to work independently and manage multiple repair projects simultaneously.

Preferred Qualifications

• Formal training or certification from a luthier school or reputable instrument repair program.
• Experience with amplifier repair or other musical instrument maintenance.
• Proficiency with power tools and specialized luthier tools.
• Knowledge of vintage instrument restoration techniques.
• Passion for music and familiarity with a wide range of guitar brands and models.

Perks & Benefits

• Competitive salary and performance bonuses.
• Comprehensive health, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off and holidays.
• Employee discounts on musical instruments and gear.
• Opportunities for professional development and training.
• A dynamic and supportive work environment surrounded by fellow music enthusiasts.

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