About the Company
Amazon is a world leader in e-commerce, cloud computing, digital streaming, and artificial intelligence. We are dedicated to pioneering new technologies and services that enhance the lives of our customers and build the future of retail and logistics. Our commitment to innovation, customer obsession, and operational excellence drives our success globally, creating a dynamic and rewarding environment for our employees. Join a company that is always Day 1.
Job Description
We are seeking a highly organized and exceptionally communicative WFH UPS Liaison to join our remote logistics team. This pivotal role is responsible for ensuring seamless coordination between our internal operations and UPS services, directly impacting our customer delivery experience and satisfaction. The successful candidate will serve as the primary point of contact for all UPS-related inquiries, issues, and optimizations, requiring exceptional professional communication skills to manage relationships, resolve complex logistical challenges, and drive efficiency—all from a home-based office. This is a 100% remote position, offering unparalleled flexibility and the opportunity to contribute significantly to a global leader in e-commerce and supply chain innovation.
Key Responsibilities
- Serve as the primary remote liaison between Amazon and UPS, managing all communication and operational coordination.
- Monitor and track UPS shipments, proactively identifying and resolving potential delays or issues.
- Facilitate efficient resolution of delivery exceptions, damages, and lost packages by coordinating with UPS representatives and internal teams.
- Manage invoicing and billing discrepancies with UPS, ensuring accuracy and timely processing from a remote setting.
- Provide regular updates and comprehensive reports on UPS performance, costs, and service levels to internal stakeholders.
- Develop and maintain strong, professional relationships with UPS account managers and operational contacts.
- Implement best practices for UPS shipping, aiming to optimize costs and improve service efficiency.
- Respond to internal inquiries regarding UPS policies, procedures, and service capabilities, offering expert guidance.
- Identify opportunities for process improvement and contribute to the development of enhanced logistical strategies.
Required Skills
- Proven experience in logistics, supply chain, or a related field, particularly with parcel shipping carriers like UPS.
- Exceptional verbal and written communication skills for professional interactions across various levels.
- Strong problem-solving abilities and a proactive, analytical approach to issue resolution.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and comfortable with various online communication and collaboration tools.
- Ability to work independently, manage multiple priorities, and meet deadlines in a fast-paced, remote environment.
- Detail-oriented with strong organizational and time management skills.
- Demonstrated ability to build and maintain professional relationships.
Preferred Qualifications
- Bachelor's degree in Supply Chain Management, Business Administration, Communications, or a related field.
- Previous experience in a dedicated liaison, account management, or coordination role with a major shipping carrier.
- Familiarity with large-scale e-commerce logistics operations and inventory management systems.
- Experience with logistics software or enterprise resource planning (ERP) systems.
Perks & Benefits
- Comprehensive health, dental, and vision insurance with flexible plans.
- 401(k) retirement plan with company match.
- Generous paid time off, including vacation, sick leave, and holidays.
- Employee discount programs on Amazon products and services.
- Opportunities for continuous career growth and professional development in a remote-first culture.
- Home office stipend for eligible expenses and technology support.
- Access to a vast network of internal training resources and certifications.
- Flexible work arrangements to promote work-life balance.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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