About the Company
Teleperformance is a global leader in digitally integrated business services, delivering exceptional customer experiences worldwide. We connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office services, and other specialized services. Our team in the US is dedicated to innovation and excellence, empowering our employees to thrive in a supportive and dynamic environment.
Job Description
Are you a highly motivated individual with a passion for helping others? Teleperformance is seeking a WFH Teleperformance Inbound Specialist to join our dynamic team. This is a 100% remote position, offering the flexibility to work from the comfort of your home. You will be the first point of contact for customers, providing outstanding service and support for various client programs. We offer comprehensive training, competitive pay, and excellent growth opportunities. If you’re ready to start your career with a leading global company today, apply now!
Key Responsibilities
- Answer inbound calls promptly and professionally, addressing customer inquiries and resolving issues efficiently.
- Provide accurate information regarding products, services, and policies.
- Document all customer interactions meticulously in the company's CRM system.
- Escalate complex issues to appropriate departments or supervisors when necessary.
- Maintain a high level of customer satisfaction and meet performance metrics.
- Adhere to company policies and procedures, including data security and privacy guidelines.
- Collaborate with team members and supervisors to continuously improve customer service processes.
Required Skills
- Excellent verbal and written communication skills in English.
- Strong active listening skills and a customer-centric approach.
- Proficiency in basic computer navigation and ability to learn new software quickly.
- High school diploma or equivalent.
- Ability to work independently in a remote environment with minimal supervision.
- Dedicated, quiet home workspace with reliable high-speed internet connection.
- Must be 18 years of age or older.
Preferred Qualifications
- Previous experience in a customer service or call center role (inbound preferred).
- Familiarity with CRM software (e.g., Salesforce, Zendesk).
- Ability to adapt to changing priorities and processes.
- Bilingual skills (Spanish/English) are a plus.
- Associate's degree or some college coursework completed.
Perks & Benefits
- Competitive hourly pay with potential for performance bonuses.
- Comprehensive paid training program.
- Medical, dental, and vision insurance.
- 401(k) with company match.
- Paid time off and holidays.
- Career advancement opportunities within a global organization.
- Employee assistance program.
- Access to employee discounts and wellness programs.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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