About the Company
Capita is a leading provider of business process management and professional services, operating across the UK, Europe, India, and South Africa. We help our clients transform and grow, enabling them to deliver better outcomes for their customers. With a focus on innovation and technology, we empower our employees to provide exceptional service and support.
Job Description
Are you looking to kickstart your career in IT support from the comfort of your home? Join Capita as a WFH Helpdesk Junior and receive comprehensive paid training to become a skilled IT support professional. We provide all necessary equipment and a supportive environment to help you succeed. This is an excellent opportunity for individuals with a passion for technology and helping others, even without prior experience. You will be the first point of contact for technical inquiries, providing essential support and guidance to users.
Key Responsibilities
- Provide first-line technical support to users via phone, email, and chat.
- Troubleshoot and resolve common hardware and software issues.
- Escalate complex issues to senior support teams when necessary.
- Document all support interactions and resolutions in the ticketing system.
- Guide users through basic troubleshooting steps and common IT procedures.
- Assist with password resets and account management.
- Maintain a high level of customer satisfaction through professional and courteous service.
Required Skills
- Strong communication skills, both verbal and written.
- A genuine interest in technology and problem-solving.
- Ability to learn new software and systems quickly.
- Excellent customer service orientation.
- Reliable internet connection at home.
- Ability to work independently and manage time effectively.
Preferred Qualifications
- Prior experience in a customer service role.
- Basic understanding of Windows operating systems and Microsoft Office suite.
- Familiarity with remote support tools.
Perks & Benefits
- Comprehensive paid training program.
- All necessary equipment provided (laptop, headset, etc.).
- Opportunities for career progression within Capita.
- Competitive salary and benefits package.
- Access to a range of employee discount schemes.
- Employee assistance program for well-being support.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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