About the Company
Capita is a leading provider of business process management and integrated professional support services. We transform the way our clients operate by delivering innovative digital solutions and outstanding customer experiences across various sectors, including government, health, and utilities. With a commitment to investing in our people, we offer comprehensive training and development opportunities to help our employees build successful and rewarding careers.
Job Description
Are you passionate about technology and helping people solve problems? Do you have excellent communication skills and a desire to learn? Capita is looking for enthusiastic and motivated individuals to join our team as a Virtual Tech Support Advisor (Tier 1). This is an entry-level, fully remote position where we provide all the training you need to succeed. You’ll be the first point of contact for customers, assisting them with a wide range of technical issues, guiding them through troubleshooting steps, and ensuring a positive experience. If you’re ready to start a career in IT support with a company that values your growth, apply today!
Key Responsibilities
- Provide first-line technical support to customers via phone, email, and chat for various products and services.
- Diagnose and resolve common technical issues, guiding customers through step-by-step solutions.
- Escalate complex issues to Tier 2 support when necessary, ensuring proper documentation and handoff.
- Maintain accurate and detailed records of customer interactions and technical issues in our CRM system.
- Educate customers on product features and best practices to enhance their overall experience.
- Adhere to service level agreements (SLAs) and contribute to achieving team performance targets.
- Continuously learn and adapt to new technologies, products, and support procedures.
Required Skills
- Excellent verbal and written communication skills.
- Strong customer service orientation with a patient and empathetic approach.
- Basic computer literacy and comfort navigating various software applications.
- Ability to learn new technical concepts quickly and apply them effectively.
- Reliable internet connection and a dedicated, quiet home workspace.
- Self-motivated and able to work independently in a remote environment.
- Problem-solving aptitude and a keen eye for detail.
Preferred Qualifications
- Previous experience in a customer service role (non-technical is acceptable).
- Familiarity with common operating systems (Windows, macOS) and mobile devices (iOS, Android).
- Basic understanding of networking concepts (e.g., Wi-Fi, routers).
- A genuine interest in technology and a desire for a career in IT support.
Perks & Benefits
- Comprehensive paid training program designed to equip you with all necessary skills.
- 100% remote work model, offering flexibility and work-life balance.
- Opportunities for career advancement within Capita's vast network.
- Competitive salary and performance-based incentives.
- Employee assistance program and wellbeing support.
- Access to a wide range of employee discounts and benefits.
- Pension scheme.
- Collaborative and supportive team environment.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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