About the Company
TUI UK & Ireland is one of the world’s leading leisure travel groups. With a presence across the globe, we are dedicated to creating unforgettable holiday experiences for millions of customers annually. Our passion for travel and commitment to exceptional service drives us to innovate and inspire. Join our team and be a part of a company that helps dreams take flight.
Job Description
Are you passionate about travel and eager to kickstart your career in the dynamic tourism industry? TUI UK & Ireland is seeking enthusiastic individuals to join our team as Trainee Travel Agents in Digbeth, Birmingham. This entry-level position is perfect for those with no prior experience in travel, offering comprehensive training and development to equip you with the skills needed to become a successful travel expert. You will learn the ropes from experienced professionals, assisting customers in planning and booking their dream holidays, ensuring every detail is perfect.
Key Responsibilities
- Complete a structured training program to understand TUI products, services, and booking systems.
- Assist customers face-to-face, over the phone, and via email with holiday inquiries and bookings.
- Learn to identify customer needs and recommend suitable travel packages, destinations, and ancillary services.
- Process bookings, payments, and cancellations accurately and efficiently.
- Provide excellent customer service, ensuring a positive and seamless booking experience.
- Stay informed about travel regulations, visa requirements, and destination information.
- Collaborate with team members to achieve sales targets and enhance customer satisfaction.
- Participate in ongoing training and professional development opportunities.
Required Skills
- A genuine passion for travel and helping others.
- Excellent communication and interpersonal skills.
- A positive attitude and eagerness to learn.
- Basic computer proficiency.
- Ability to work effectively in a fast-paced retail environment.
- Strong attention to detail and organizational skills.
- A customer-focused approach.
Preferred Qualifications
- Previous experience in a customer service role (retail, hospitality, etc.) is a plus but not essential.
- Knowledge of popular holiday destinations.
- Fluency in additional languages.
Perks & Benefits
- Comprehensive paid training and mentorship program.
- Generous staff travel discounts and holiday opportunities.
- Competitive salary with potential for performance-based incentives.
- 28 days annual leave (including bank holidays).
- Opportunities for career progression within a global travel company.
- Access to a range of employee well-being programs.
- Pension scheme.
- Vibrant and supportive team environment.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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