About the Company
West Midlands Railway is a leading train operating company in the UK, providing vital rail services across the West Midlands and beyond. Committed to delivering a safe, reliable, and pleasant journey experience, we connect communities and support regional growth. Join our dedicated team focused on public transport excellence.
Job Description
We are seeking an enthusiastic and customer-focused Train Station Porter to join our team at Lichfield. This role is crucial in ensuring the smooth operation of our station and providing exceptional service to our passengers. You will be the friendly face of our railway, assisting with luggage, providing directions, maintaining cleanliness, and helping to create a positive travel experience for everyone. If you have a passion for helping people and a commitment to public transport, we encourage you to apply. This is an on-site role demanding a proactive and helpful approach in a busy station environment.
Key Responsibilities
- Assist passengers with luggage and mobility needs, ensuring a comfortable and accessible journey.
- Provide clear and accurate information regarding train schedules, platforms, and onward travel connections.
- Maintain the cleanliness and tidiness of station platforms, waiting areas, and passenger facilities.
- Monitor station safety and report any hazards or suspicious activity to the appropriate personnel.
- Assist in managing passenger flow during peak times or service disruptions.
- Handle lost property inquiries and assist with the secure storage and retrieval of items.
- Support station staff with various operational tasks as required.
- Act as a visible and approachable point of contact for all station users.
Required Skills
- Excellent customer service and communication skills.
- A friendly, helpful, and approachable demeanor.
- Ability to work effectively in a fast-paced environment.
- Strong observational skills and attention to detail.
- Physical fitness to handle luggage and stand/walk for extended periods.
- Reliability and punctuality.
- Ability to follow safety procedures and guidelines.
Preferred Qualifications
- Previous experience in a customer service or public-facing role.
- Knowledge of railway operations or local public transport networks.
- First Aid certification.
Perks & Benefits
- Competitive salary with potential for overtime.
- Comprehensive training and development programs.
- Travel concessions on West Midlands Railway services.
- Pension scheme.
- Health and wellbeing support programs.
- Opportunity to be part of a vital public service.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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